Josh Garner
Trafalgar,IN
Summary
Dynamic Service Manager with a proven record of enhancing customer satisfaction and retention. Exceptional in team leadership and process optimization to drive operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Manager
Kenny Glass
12.2006 - 02.2026
- Managed Service Team of 8 employees ensuring compliance with OSHA standards and customer satisfaction.
- Responsible for estimating, ordering, scheduling, fabrication, and billing.
- Led service team to improve customer satisfaction and retention rates.
- Streamlined operational processes, reducing service response time significantly.
- Implemented training programs to enhance staff performance and product knowledge.
- Developed strategic initiatives to optimize service delivery and resource allocation.
Electrician
Palmer Electric
03.2002 - 11.2006
- Installed electrical systems in residential and commercial properties, ensuring compliance with safety codes.
- Diagnosed and repaired electrical faults, enhancing system reliability and performance.
- Collaborated with contractors to integrate complex wiring systems into new constructions.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Education
High School Diploma -
Indian Creek
Trafalgar, IN05.1998
Technical - Machine Trades
Central 9
Greenwood, IN05.1998
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Trustworthy and honest
Certification
Boom Lift and Forklift Certified & OSHA 40
Timeline
Service Manager
Kenny Glass
12.2006 - 02.2026
Electrician
Palmer Electric
03.2002 - 11.2006
Technical - Machine Trades
Central 9
High School Diploma -
Indian Creek