Josh Waldridge
Lafayette
Summary
Dynamic operations leader with extensive experience at FedEx, excelling in performance monitoring and compliance management. Proven track record in enhancing team productivity through effective training and coaching. Skilled in root-cause analysis, fostering a culture of accountability, and ensuring safety oversight, resulting in improved operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
FedEx
02.2024 - Current
- Managed daily operations for optimal performance, ensuring operational standards are at goal.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Coordinator
FedEx
07.2019 - 02.2024
- Ensured CSP compliance under the terms of the agreement by documenting business discussions timely and accurately, escalating non-compliant items to PD & SR Manager.
- Promoted driver and vehicle safety by leading voluntary driver safety meetings and validating vehicle safety compliance by performing QVIs, gate checks and mock CSA inspections
- Enhanced customer satisfaction by resolving complaints in a timely manner and providing exceptional support.
- Implemented root cause analysis to identify and resolve service metrics below goal
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Operations Administrator
FedEx
02.2014 - 07.2018
- Improved customer experience by utilizing ITQA to preemptively resolve service delays
- Collaborated with service providers to create effective route plans and troubleshoot any inefficiencies
- Communicated directly with customers to assist and resolve any customer service issues
- Promoted safety by ensuring all hazmat packages were processed and transported in compliance with regulations
Package Handler
FedEx
05.2012 - 02.2014
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Operations Manager
Pizza King Inc
04.2005 - 09.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
McCutcheon High School
Lafayette, INSkills
- Operations management
- Performance monitoring
- Compliance management
- Root-cause analysis
- Safety oversight
- Task delegation
Timeline
Operations Supervisor
FedEx
02.2024 - Current
Operations Coordinator
FedEx
07.2019 - 02.2024
Operations Administrator
FedEx
02.2014 - 07.2018
Package Handler
FedEx
05.2012 - 02.2014
Operations Manager
Pizza King Inc
04.2005 - 09.2012
High School Diploma -
McCutcheon High School
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