Summary
Overview
Work History
Education
Skills
Timeline
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JOSHI K J

JOSHI K J

Sales & Customer Relationship
wayanad

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Junior Manager Customer Relationship- Forex

Muthoot Fincorp
01.2025 - Current
  • Developed and executed targeted marketing campaigns to promote foreign exchange services across digital and offline channels, resulting in increased client acquisition and brand visibility.
  • Conducted market research and competitor analysis to identify emerging trends and optimize positioning strategies for currency exchange offerings.
  • Collaborated with cross-functional teams including sales, compliance, and product development to align marketing initiatives with business goals and regulatory standards

Customer Relationship Manager

Hotel Milten
01.2023 - 12.2024
  • Guest Experience Enhancement Proactively engaged with guests to understand their preferences and ensure personalized service throughout their stay, resulting in improved satisfaction scores and repeat bookings.
  • Complaint Resolution & Service Recovery
    Handled guest complaints and feedback with empathy and efficiency, implementing service recovery strategies that turned negative experiences into positive outcomes.
  • Loyalty Program Management
    Promoted and managed hotel loyalty programs, encouraging guest enrollment and repeat visits through targeted offers and exclusive benefits
  • Cross-Department Coordination
    Collaborated with front office, housekeeping, and food & beverage teams to ensure seamless service delivery and timely fulfillment of guest requests.
  • Guest Data Analysis & Reporting
    Maintained and analyzed guest profiles and feedback data to identify trends, personalize future interactions, and recommend service improvements to management.

Freelancer- Resorts Marketing

Freelancer
01.2015 - 12.2023
  • Developed and executed digital marketing strategies across SEO, social media, and email campaigns to boost resort visibility and attract new guests.
  • Created engaging content for platforms like Instagram, Facebook, and the resort’s website, highlighting amenities, seasonal offers, and guest experiences to drive engagement and conversions.
  • Managed paid advertising campaigns including Google Ads and social media promotions, optimizing for ROI and targeting key demographics such as honeymooners, families, and international travelers.
  • Analyzed campaign performance metrics using tools like Google Analytics and Meta Insights, providing actionable recommendations to improve reach and booking rates.
  • Collaborated with resort staff and external partners (e.g., travel agencies, influencers) to align marketing efforts with guest expectations and brand positioning.

Education

MBA - Marketing & HRM

Madras University
Chennai
04.2001 -

BBA - General Management

St Mary's College Sulthan Bathery
Calicut University
04.2001 -

HSE - General Management

Kerala State Board
Wayanad
04.2001 -

Skills

    Customer Relationship

    Negotiation

    Team Handling

    Performance reviews

    Employee engagement

    Cost control strategies

    Decision-making

Timeline

Junior Manager Customer Relationship- Forex

Muthoot Fincorp
01.2025 - Current

Customer Relationship Manager

Hotel Milten
01.2023 - 12.2024

Freelancer- Resorts Marketing

Freelancer
01.2015 - 12.2023

MBA - Marketing & HRM

Madras University
04.2001 -

BBA - General Management

St Mary's College Sulthan Bathery
04.2001 -

HSE - General Management

Kerala State Board
04.2001 -

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