Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Joshila Jose

Systems Analyst
Bangalore,KA

Summary

Systems Analyst with extensive experience at Target Corporation, specializing in user acceptance testing and process mapping. Proven ability to mentor teams and enhance customer service, driving solutions that align with business objectives. Recognized for delivering actionable improvements and fostering collaboration across cross-functional teams. Strong work ethic and adaptability, with a track record of mastering new skills quickly.

Overview

16
16
years of professional experience

Work History

Systems Analyst

Target Corporation Pvt Ltd
Bangalore
04.2021 - Current
  • Analyzed system requirements to ensure alignment with business objectives and operational needs.
  • Collaborated with cross-functional teams to gather and document comprehensive user requirements.
  • Developed process maps identifying inefficiencies and recommending actionable improvements.
  • Created technical documentation for system enhancements and user training materials.
  • Facilitated user acceptance testing to validate functionality against user expectations.
  • Resolved escalated issues from help desk personnel regarding system functionality.
  • Implemented quality assurance practices throughout development cycles to enhance product reliability.
  • Provided training sessions for end users on optimal utilization of company systems.

Lead Specialist Store Operations

Target
Bangalore
04.2016 - 04.2021
  • Processed purchase orders and maintained POs within Oracle and SAP applications.
  • Specialized in Ariba Catalog ordering processes to enhance procurement efficiency.
  • Analyzed data trends to identify opportunities for process optimization.
  • Mentored junior specialists, improving team performance and skill levels.
  • Facilitated training sessions to ensure adherence to industry standards.
  • Managed documentation processes, ensuring accuracy and completeness of records.
  • Developed initiatives that improved efficiency in Lead Specialist role.
  • Resolved escalated customer issues related to lead management promptly.

Executive Store Research Centre

Target
Bangalore
01.2012 - 03.2016
  • Demonstrated rapid comprehension of new concepts and ideas.
  • Collaborated effectively as a team player, fostering group cohesion.
  • Managed multiple projects while offering suggestions for process enhancements.
  • Executed daily planning and workload allocation to optimize team performance.

Merchandiser

Sonal Apparels & Birdy Exports
Bangalore
08.2009 - 12.2012
  • Delivered accurate and efficient completion of daily responsibilities.
  • Collaborated with diverse teams to achieve objectives and resolve product-related issues.
  • Enhanced customer satisfaction through prompt problem resolution and friendly interactions.
  • Identified customer needs quickly to provide effective solutions.
  • Worked with cross-functional teams to drive project success.
  • Recognized by management for excellence in customer service.

Education

Bachelor of Science - Fashion Design

KLE's S Nijalingappa College
Bangalore
06-2009

Associate of Science - Science

Christ College
Bangalore
05-2006

High School Diploma -

Nirmala Rani Girls High School
Bangalore
03-2004

Skills

  • User acceptance testing
  • System analysis and upgrades
  • Process mapping
  • Customer service and support

Affiliations

  • Kaizen Certified for the providing Ideas that helped the team save time.
  • Won several Monthly awards for maximizing productivity and consistently maintain the quality.
  • Won Pyramid Award for being the best performer of the Team and also working on other projects hand
    in hand.
  • Received several Appreciation from Leaders/ Peers for organizing team building activities off work.

Accomplishments

  • SPOT Awards

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Malayalam
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

References

References available upon request.

Timeline

Systems Analyst

Target Corporation Pvt Ltd
04.2021 - Current

Lead Specialist Store Operations

Target
04.2016 - 04.2021

Executive Store Research Centre

Target
01.2012 - 03.2016

Merchandiser

Sonal Apparels & Birdy Exports
08.2009 - 12.2012

Bachelor of Science - Fashion Design

KLE's S Nijalingappa College

Associate of Science - Science

Christ College

High School Diploma -

Nirmala Rani Girls High School

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Joshila JoseSystems Analyst