Joshma Johnson
Vendor consultant
Mumbai,MH
Summary
Dynamic and results-driven professional with over 10 years of diverse experience in e-commerce, telecom, banking, retail sales, and operations management.
Currently serving as a Vendor Consultant at Amazon, specializing in EU Retail Vendor Management, operational excellence, and strategic account growth. Recognized as the Subject Matter Expert for Brand Coverage KPI across the EU region, with expertise in managing complex vendor challenges related to product performance and inventory management.
Proven leadership skills in guiding high-performing teams and driving business growth through data analysis, proactive problem-solving, and a client-centric approach that fosters collaborative partnerships.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Vendor Consultant
Amazon Development Centre (India) Private Limited
09.2022 - Current
- Manage end-to-end EU retail vendor operations, addressing key challenges in sales performance, inventory management, Buybox visibility, catalog accuracy, market analysis, trend forecasting and supply chain coordination.
- Deliver holistic vendor support through structured training, cross-functional collaboration, and proactive issue resolution—while providing forecast analysis and ad-hoc reporting to support data-driven decision-making and ensure smooth operations and improved commercial performance.
- Own strategic vendor relationships, currently managing GSEB—a global leader in domestic appliances in Kitchen segment. Also perviously managed high-performing portfolios including De'Longhi, Ariete, Bialetti, Nestlé, and Nespresso across the European marketplace.
- Partner with Brand Specialists and Retail teams to optimize vendor experience, drive long-term growth, and champion brand-specific needs at both Kitchen segment and EU levels.
- Lead Weekly and Monthly Business Reviews (WBRs & MBRs) with vendors to analyze key performance metrics, identify opportunities, and align on strategic goals.
- Conduct deep-dive analyses on vendor performance; implement data-driven solutions that enhance vendor experience and operational efficiency.
- Act as Subject Matter Expert (SME) for Brand Coverage and Pan-EU Buyability KPIs for the Kitchen segment; provide domain expertise across marketplaces and lead initiatives to improve brand visibility and availability.
- Drove resolution of Brand Coverage KPI challenges through SOP with central SMEs, created performance monitoring systems, and designed automated trackers saving 30+ minutes weekly.
- Support new program launches and category expansions by aligning vendor readiness with internal goals.
- Enhance customer experience by resolving issues swiftly, incorporating customer feedback into continuous improvement efforts, and implementing operational best practices.
- Train new hires on Brand Coverage KPI, vendor operations, and internal tools/processes as a designated RBS Trainer.
Key Account Manager- Corporate Sales
Kotak Mahindra Bank Ltd.
10.2018 - 05.2021
- Managed corporate salary accounts with an average salary of ₹50,000, while managing high value portfolio across key accounts and delivering tailored, client-focused financial solutions.
- Managed a team of 5 Deputy Managers, driving sales and service targets through effective leadership, daily performance monitoring, and team development.
- Maintained a robust sales pipeline through strategic relationship building, account management, lead generation, and corporate engagement activities.
- Delivered cross-selling success across a wide range of banking and financial products, including credit cards, current and savings accounts, home loans, personal loans, car loans, insurance policies, and investment plans.
- Conducted market and competitor analysis to identify marketing opportunities and forecast sales initiatives aligned with business goals.
- Spearheaded promotional campaigns and brand activations, collaborating with external agencies for product launches, events, and corporate branding.
- Acted as the key liaison with corporate decision-makers, understanding funding needs and providing financial solutions for business growth and expansion.
- Resolved corporate-level escalations and implemented regular induction and engagement activities to strengthen client relationships and retention.
- Organized high-impact on-site corporate events and financial literacy sessions, resulting in new customer acquisitions and increased wallet share.
- Drove overall performance and ensured nil outstanding by managing receivables collection and enforcing disciplined follow-ups.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
- Attended monthly sales meetings and quarterly sales trainings.
- Delivered proactive after-sales support to ensure seamless product/service performance and high customer satisfaction.
Senior Store & Sales Manager
Vodafone Cellular Ltd.
03.2014 - 10.2018
Retail Operations & Telecom Sales Leadership
- Achieved and maintained store EBITDA by consistently meeting sales and service targets while delivering an unmatched customer experience and driving corporate sales.
- Managed high-value product sales across Vodafone Red, M-Pesa, YOU Broadband, and telecom devices (4G handsets, dongles, hotspots), overseeing multi-location operations across Pune and Maharashtra.
- Led a team of 15 Store Executives, handling recruitment, onboarding, training, and performance management to meet aggressive sales and operational goals.
- Supervised flagship Vodafone Global Stores in NIBM, Pune, and Sangli, ensuring adherence to KPIs and driving store profitability through cross-selling and upselling initiatives.
- Collaborated with enterprise clients, offering seamless sales experiences and issue resolution, enhancing long-term client retention and satisfaction.
- Formulated market penetration strategies by aligning product offerings with evolving customer needs, regulatory changes, and competitive trends.
- Conducted in-depth analysis of business roadmaps, product rollouts, and service enhancement plans to adapt sales strategies accordingly.
- Elevated Customer Satisfaction (CSAT) scores by driving personalized service delivery and ensuring high confidence levels among customers, agents, and merchants.
- Executed impactful marketing campaigns and in-store promotions, tailored to local markets to boost footfall, conversions, and brand awareness.
- Implemented B2B and B2C sales strategies, driving market share and influencing customer decision-making through consultative selling.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expand sales opportunities.
Education
M.B.A. - Marketing
Pune University
01.2014
B.B.A. - undefined
Shivaji University
01.2012
12th - undefined
Shivaji University
01.2009
10th - undefined
Alphonsa Convent School
01.2007
Skills
- Retail and online sales optimization
- Vendor and client engagement
- Data-driven performance evaluation
- Strategic account management
- Team leadership across functions
- Client experience optimization
- Root cause analysis
- Ongoing improvement initiatives
- Data analysis
- Proficient in MS Office Suite
- Relationship management
Accomplishments
Amazon Development Centre (India) Private Limited
- Promoted from AVS Consultant to Vendor Consultant within 1 year.
- Recognized by Brand Specialists and stakeholders for exceptional contributions.
- Earned achievement tags: Problem Solver, Extra Mile, doc writer and Helping Hands.
- Rated highly by vendors and Brand Specialists for partnership excellence.
- Achieved 95%+ performance in operational KPIs.
- Exceeded the KPI Brand coverage at the GL level (kitchen) by adding 11,000 new product across EU9 Marketplaces, generating €80M GMS
- Led Pan-EU Buyability initiative, thereby Recovered 50,000 products from unbuyable to buyable status, resulting in €294.6M OPS increase
Kotak Mahindra Bank Ltd
- Won national trinity hall of fame for the first quarter of 2020
- Secured Kotak K-Life Award for the financial year 2018-2019, by National Head for highest insurance activation
- Topped business chart for the west zone of Kotak Mahindra Bank from April to July 2020 and received recognition from the Group Business Head
Vodafone Cellular Ltd
- Received 2nd prize nationally at 3P (the best store) among M & G circle in Vodafone Cellular Ltd.
- Managed brand-new company-owned store from its inaugurations, to store development and maintained profitability of business; new COCO store was made profitable within 7 months.
- Received awards during business careers
Personal Details
Languages Known: English, Hindi, Marathi & Malayalam
Certification
- Agile foundation courses
- RBS doc
- RBS new hire training
- IRDA Certified (Composite) -2020
- Participated in Philip Kotler Seminar 3.0
- Qualified Business English Certificate preliminary conducted by University of Cambridge (BEC)
- Digital Marketing Certificate
Travelling, listening to music, Dancing and Binge watch
- Traveling and exploring new cultures
- Listening to music across genres
- Dancing for fitness and self-expression
- Binge-watching movies and web series
Interests
Emerging Technologies & AI Trends
Leadership & Team Development
Project Management Tools & Frameworks (Agile)
Client Relationship Building & Vendor Management
Digital Transformation & Data-Driven Decision Making
Timeline
Vendor Consultant
Amazon Development Centre (India) Private Limited
09.2022 - Current
Key Account Manager- Corporate Sales
Kotak Mahindra Bank Ltd.
10.2018 - 05.2021
Senior Store & Sales Manager
Vodafone Cellular Ltd.
03.2014 - 10.2018
B.B.A. - undefined
Shivaji University
12th - undefined
Shivaji University
10th - undefined
Alphonsa Convent School
M.B.A. - Marketing
Pune University
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