JOSHMY JOHN
Lake City ( JLT), Dubai
Summary
Operations & Visa Processing professional with 1.6+ years of experience supporting and managing end-to-end operational workflows across immigration, customer service, and administrative functions. Proven expertise in process coordination, compliance control, documentation quality assurance, client lifecycle management, and operational reporting. Strong background in handling different cases, improving turnaround times, mitigating risk, and supporting leadership decision making. Actively seeking an Operations Manager / Assistant Operations Manager role in the UAE to drive efficiency, service quality, and scalable operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Associate
The Visa Guy
Kozhikode
07.2024 - 01.2026
- Managed end-to-end visitor visa processing for Canada (IRCC), Australia (DHA), and New Zealand (INZ) in compliance with immigration regulations.
- Conducted eligibility assessments, refusal-risk analysis, and documentation gap checks to minimize rework and delays.
- Drafted and reviewed cover letters, purpose of travel, family ties, and refusal clarification documents.
- Performed quality assurance checks on applications and supporting documents to ensure accuracy and compliance.
- Coordinated with clients, VFS centers, and internal teams to meet submission timelines and service standards.
- Tracked application status and outcomes, providing regular operational reports to management.
Customer Relationship Executive
Hortus Ventures Pvt Ltd
Kozhikode
02.2024 - 06.2024
- Built and maintained strong customer relationships to improve client satisfaction and retention.
- Managed inbound calls, emails, and online inquiries, ensuring structured follow-ups to support sales and service operations.
- Maintained accurate customer records using Google Sheets.
- Assisted management with tracking KPIs, preparing sales updates.
Administrator (Remote)
Vortexen Dynamic Industrial Solutions
Abu Dhabi
05.2023 - 08.2023
- Managed administrative operations including documentation, reporting, and correspondence.
- Assisted in recruitment and talent acquisition activities.
- Handled client and internal inquiries via phone and email.
- Prepared and submitted operational reports directly to the CEO.
- Supported social media content creation and publishing.
Customer Relationship Executive
Kudkys Stone Arch
Kozhikode
10.2021 - 01.2022
- Maintained regular communication with customers to strengthen relationships.
- Responded to product and service inquiries via social media and direct channels.
- Maintained accurate records of customer interactions and complaints.
- Assisted with product promotion and prepared sales progress reports
Education
Bachelor of Commerce - Finance
Sree Narayana Guru College
Kozhikode06.2020
Skills
- Operations Management & Process Coordination
- Immigration Documentation & Compliance
- Risk Assessment & Issue Resolution
- Client Lifecycle & Stakeholder Management,
- Client Coordination & Case Management
- Teamwork and Collaboration
- Operational efficiency
- KPI Tracking & Operational Reporting
- Quality Assurance & Attention to Detail
- Workflow Optimization & Time Management
- Interpersonal and written communication
Tools: MS Excel, Google Sheets, MS Word, Outlook, Online Immigration Portals, VFS Systems
Certification
Market Research, Great Learning
Languages
- English
- Malayalam
Websites
Timeline
Operations Associate
The Visa Guy
07.2024 - 01.2026
Customer Relationship Executive
Hortus Ventures Pvt Ltd
02.2024 - 06.2024
Administrator (Remote)
Vortexen Dynamic Industrial Solutions
05.2023 - 08.2023
Customer Relationship Executive
Kudkys Stone Arch
10.2021 - 01.2022
Bachelor of Commerce - Finance
Sree Narayana Guru College