Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshna Bhujel

Maharashtra

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Q Conneqt
Kasarvadavali
12.2024 - Current
  • Company Overview: Digitide
  • Assisted customers with inquiries and resolved complaints promptly.
  • Maintained high levels of customer satisfaction and retention.
  • Efficiently handled large call volumes with accuracy and professionalism.
  • Digitide
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and managed customer accounts using CRM software.
  • Educated customers on product features and service options effectively.

Hotel Management Intern

Namchi
  • Supported hotel operations with a focus on guest service.
  • Assisted in front desk coordination, check-ins/check-outs, and daily management tasks.
  • Handled guest queries and ensured smooth hospitality services.

Front Office Associate

Namchi
  • Delivered professional customer service at the reception desk.
  • Managed bookings, guest inquiries, and administrative responsibilities.

Teacher

DMP School
Bihar
  • Company Overview: Bihar
  • Taught and managed classroom activities for students.
  • Assisted with curriculum delivery and supported student learning.
  • Bihar

Education

Bachelor of Arts - Political Science

Namchi Government College
Namchi
10.2021 - 04.2024

Class 12 -

Mining Senior Secondary School

Class 10 - ICSE

Namchi Public School

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Adaptability
  • Time Management
  • Multitasking
  • Front Office Operations
  • Hospitality Operations
  • Teaching
  • Student Support

Languages

English
Proficient
C2
Nepali
Proficient
C2
Hindi
Proficient
C2

Timeline

Customer Service Representative

Q Conneqt
12.2024 - Current

Bachelor of Arts - Political Science

Namchi Government College
10.2021 - 04.2024

Hotel Management Intern

Front Office Associate

Teacher

DMP School

Class 12 -

Mining Senior Secondary School

Class 10 - ICSE

Namchi Public School
Joshna Bhujel