JOSHNARANI SAHU
SURAT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
GROWDER TECHNOVATIONS PVT LTD.
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
Tele-caller
Kotak Mahindra Bank
01.2023 - 05.2023
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Collaborated with marketing teams to develop and execute promotional strategies.
Education
No Degree - COMPUTERS
NICET COMPUTER
KORAPUT08.2022
Bachelor of Arts - ECONOMICS HONOURS
Berhampur University
Berhampur07.2022
Skills
- Excellent Grasping Power
- Good Communication Skills
- Positive Attitude
- Enthusiastic Team Player
- Customer Service
- Computer Skills
- Office Administration
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)
Timeline
Administrative Assistant
GROWDER TECHNOVATIONS PVT LTD.
06.2023 - Current
Tele-caller
Kotak Mahindra Bank
01.2023 - 05.2023
No Degree - COMPUTERS
NICET COMPUTER
Bachelor of Arts - ECONOMICS HONOURS
Berhampur University
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