Joshna Shyam Randive

• Customer Service Head of Navi Mumbai Branch
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Monitored customer service operations to assess agent performance and provide feedback.
• Developed service procedures, policies and standards.
• Took ownership of customer issues and followed problems through to resolution.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Assisted with pricing questions, changes to existing order and shipping information.

Reliance Industries/Reliance Supply Chain.
Yusen logistics India Pvt LTD.

HSBC India.

Seshasai India ltd.
ICICI securities.
Cole Pharma India.
Thermofisher Scientific.

Merck Pharma.

Verifone India(HPCL/IOCL) and many more