Josh Tuffnell
Sheridan
Summary
Endpoint-focused IT professional with experience supporting Windows and macOS environments, managing enterprise applications, improving IT processes, and delivering high-efficiency support to users and stakeholders. Strong background in troubleshooting, documentation, workflow optimization, and cross-functional collaboration. Detail-oriented, security-minded, and driven to improve endpoint performance and user experience.
Overview
2
2
years of professional experience
Work History
IT Project Lead/Technology Lead
Imavex
10.2024 - 05.2025
- Oversaw a portfolio of 17+ concurrent projects, with budgets ranging from $500 to $15K.
- Trained and onboarded 10+ technical team members, establishing best practices for support, communication, and issue resolution.
- Implemented agile project management methodologies to streamline workflows and increase project delivery efficiency by 20%.
- Served as a primary technical point of contact, delivering responsive and professional support for business-critical systems and users.
- Provided troubleshooting and resolution for endpoint, application, and system-related issues, minimizing downtime and user impact.
Technology Lead / Head Developer
Imavex
03.2024 - 10.2024
- Supported and maintained endpoint environments, applications, and user workflows to ensure reliable performance and positive user experience.
- Acted as escalation support for complex technical issues, performing root cause analysis and implementing long-term fixes.
- Standardized application configurations and deployment processes to reduce recurring incident
- Cultivated strong relationships with stakeholders through transparent communication regarding project progress, challenges encountered, and potential solutions proposed.
- Increased recurring revenue by 20% through the rollout of website maintenance and support plans.
Technology Support Specialist / Frontend Developer
Imavex
08.2023 - 03.2024
- Provided day-to-day technical support for systems, applications, and user environments.
- Troubleshot software and configuration issues, ensuring timely resolution and clear communication with stakeholders.
- Assisted with system updates, performance optimization, and issue tracking to maintain operational stability.
- Documented recurring issues and resolutions to improve support efficiency and reduce repeat incidents.
Quality Assurance Engineer
Greenlight Guru
08.2023 - 11.2023
- Supported software quality and system stability by identifying, documenting, and validating technical issues.
- Worked closely with engineering and support teams to resolve incidents and improve overall system reliability.
- Developed and maintained automated test cases to increase issue detection and reduce production risk.
- Strengthened troubleshooting processes through structured testing and documentation.
- Developed and maintained 100+ automated test cases, increasing test coverage from 75% to 90%.
Education
Bachelor of Science - Informatics
Indiana University
01.2023
Skills
- Web Development: WordPress (Divi, Elementor), UI/UX principles, software development fundamentals
- Systems & Endpoint Administration: Windows 10/11, macOS, endpoint deployment and configuration, application deployment, patching, and upgrades
- Identity & Device Management: Active Directory, Azure AD, Microsoft 365 / O365 administration, Intune (exposure)
- Automation & Tooling: PowerShell scripting (basic–intermediate), CI/CD concepts
- IT Operations: Ticketing systems, incident and problem management, root cause analysis, hardware and peripheral support (laptops, printers, AV)
- Process & Delivery: IT documentation and SOP creation, process improvement, project management, Agile and Scrum methodologies
- Core Strengths: Analytical thinking, problem solving, self-directed and results-driven
Websites
Timeline
IT Project Lead/Technology Lead
Imavex
10.2024 - 05.2025
Technology Lead / Head Developer
Imavex
03.2024 - 10.2024
Technology Support Specialist / Frontend Developer
Imavex
08.2023 - 03.2024
Quality Assurance Engineer
Greenlight Guru
08.2023 - 11.2023
Bachelor of Science - Informatics
Indiana University