Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Abraham

Fraud Analyst

Summary

Motivated Fraud Analyst touting Number years of expertise investigating suspicious activity for Type company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Fraud Analyst

JP Morgan & Chase
Bengaluru, Karnataka
08.2020 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Customer Support Executive

Accenture
Bengaluru, Karnataka
06.2018 - 03.2020
  • Listened to customers' questions and concerns to provide answers or responses.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Education

Commerce

ED Thomas Higher Secondary School
Thanjavur
06.2011 - 04.2013

School

Bright Way School
Bengaluru
05.2009 - 03.2010

Skills

Fraud detection

undefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.

Timeline

Fraud Analyst

JP Morgan & Chase
08.2020 - Current

Customer Support Executive

Accenture
06.2018 - 03.2020

Commerce

ED Thomas Higher Secondary School
06.2011 - 04.2013

School

Bright Way School
05.2009 - 03.2010
Joshua AbrahamFraud Analyst