Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Baker

Crown Point

Summary

Dynamic Delivery Specialist with a proven track record at Frito Lay, excelling in customer service and punctuality. Demonstrated expertise in efficient driving techniques and effective communication, ensuring timely, damage-free deliveries. Recognized for adaptability and strong teamwork, consistently enhancing client satisfaction and fostering positive relationships. Committed to safety and compliance in all operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2026
2026
years of professional experience

Work History

Delivery Specialist

Frito Lay
12.2022 - 08.2025
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
  • Obtained signatures from customers upon delivery of goods.

Box Truck Driver

USF Holland - Division Of YRC Worldwide
06.2019 - 11.2022
  • Assisted in warehouse operations when needed, contributing to overall team success and productivity.
  • Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
  • Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
  • Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
  • Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
  • Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
  • Established positive relationships with clients by providing exceptional customer service during deliveries.
  • Adhered to Department of Transportation regulations regarding hours of service, logbooks, weight limits, and other critical safety measures.
  • Provided support in training new drivers on company policies, procedures, and best practices for box truck operation.

Route Driver

CL Vending
2019 - 05.2019
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Logged mileage, stops, orders and carton counts for each route.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.

Route Driver

Nestle Waters
2018 - 2019
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Strengthened client loyalty by offering personalized service, including handling special delivery instructions.
  • Fostered positive customer experiences by providing courteous service and handling inquiries with professionalism.
  • Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.

Warehouse Worker

Amazon
2017 - 2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Sales Representative

Ultra Mobile
2015 - 2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Streamlined sales process, reducing time from lead to close.

Driver, Warehouse Orders

Tire Wholesalers Inc.
2014 - 2017
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

High School Diploma -

Austin High School
Austin, Indiana
01-2003

Skills

  • Professionalism and punctuality
  • City and non-city driving
  • Delivery schedules
  • Safety protocols and procedures
  • Effective communication
  • Documentation accuracy
  • Load securing proficiency
  • Safety compliance awareness
  • Deadline oriented mindset
  • Efficient driving techniques
  • Professional appearance
  • Clean MVR
  • Equipment operation
  • Teamwork
  • Customer service
  • Safe driving practices
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Strong working relationships
  • Dependability and honesty
  • Active listening
  • Adaptability and flexibility
  • Valid Driver's license
  • Ability to lift 50 pounds
  • Vehicle safety and maintenance
  • Warehouse operations
  • Customer support
  • Traffic laws and regulations
  • Commercial driving
  • Vehicle loading
  • Vehicle inspection
  • Professionalism
  • Customer-oriented
  • Delivery verification
  • Tech-savviness
  • Attention to detail
  • Efficiency and time management

Timeline

Delivery Specialist

Frito Lay
12.2022 - 08.2025

Box Truck Driver

USF Holland - Division Of YRC Worldwide
06.2019 - 11.2022

Route Driver

CL Vending
2019 - 05.2019

Route Driver

Nestle Waters
2018 - 2019

Warehouse Worker

Amazon
2017 - 2018

Sales Representative

Ultra Mobile
2015 - 2017

Driver, Warehouse Orders

Tire Wholesalers Inc.
2014 - 2017

High School Diploma -

Austin High School

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Joshua Baker