Joshua Barnes
Indianapolis
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at GEICO. Proven ability in tax preparation and accounting software, alongside adaptability and problem-solving expertise. Recognized for maintaining a 5-star rating as a DoorDash Dasher, demonstrating commitment to quality and client satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Geico
Indianapolis
07.2025 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted GEICO policyholders with billing, coverage, and policy questions.
- Coordinated with internal teams to complete service requests.
Accounting Intern
CBIZ/ Somerset Accounting Firm
Indianapolis
01.2025 - 04.2025
- Managed preparation and filing of 1040 and 1120 tax returns using tax software.
- Coordinated with interns and staff accountants to resolve tax discrepancies, enhancing overall workflow efficiency.
- Maintained client communication to gather documentation, ensuring timely filing and preparation.
- Completed bank reconciliations and journal entries, supporting accuracy of general ledger records.
Warehouse Employee
Spreetail
Greenwood
03.2024 - 08.2024
- Picked customer orders using RF scanners in Spreetail fulfillment operations.
- Restocked storage locations to support daily warehouse flow.
- Operated pallet jack to move materials across warehouse floor.
- Inspected products for damage before packing and shipping.
Life & Health Insurance Agent
American Income Life
Indianapolis
04.2023 - 08.2023
- Evaluated clients' needs and financial situations to tailor insurance policies that effectively addressed individual requirements.
- Guided customers through enrollment in health insurance plans, ensuring accurate completion of administrative paperwork.
- Engaged in weekly training sessions to deepen product knowledge and support overall company growth.
Food Deliverer
DoorDash
Indianapolis
05.2022 - 09.2022
- Achieved dasher of the month award, highlighting outstanding delivery service in July 2022.
- Coordinated and managed deliveries, ensuring 5-star customer satisfaction.
- Ensured food quality during transport and executed timely handoffs.
- Tracked expenses efficiently to support profitability while working.
Education
Bachelor of Accounting - Accounting, Economics
Ball State University
Muncie, IN07-2026
Skills
- Customer Service Skills
- Customer-Centric
- Interpersonal Communication
- Problem Solving
- Time Management
- Dependable
- Results-Driven
- Adaptability
- Conflict Resolution
- QuickBooks
- Tax Preparation
- Accounting software
- Microsoft Excel
- Data Entry
- Quick Learner
- Communicative
AWARDS
Accountant for the BPA Club At North Central High School regional for advanced accounting competition.
CLUBS
- NABA Chairperson of SCREP
- Chess Club
- Accounting Club
- NAACP Indianapolis Chapter
Certification
- insurance producer
Timeline
Customer Service Representative
Geico
07.2025 - Current
Accounting Intern
CBIZ/ Somerset Accounting Firm
01.2025 - 04.2025
Warehouse Employee
Spreetail
03.2024 - 08.2024
Life & Health Insurance Agent
American Income Life
04.2023 - 08.2023
Food Deliverer
DoorDash
05.2022 - 09.2022
Bachelor of Accounting - Accounting, Economics
Ball State University