Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joshua Brown

Indianapolis

Summary

Creative professional driven by high standards and results-oriented mindset. Skilled in conceptualizing and executing innovative campaigns, with strong focus on team collaboration and adapting to evolving project needs. Proven ability to lead cross-functional teams, combining strategic vision with practical design skills to deliver impactful outcomes. Reliable and adaptable, excelling in environments that demand creativity and precision.


Experienced and dedicated coach with a strong background in both physical fitness training and team sports leadership. Over several years, I’ve developed and implemented performance-enhancing fitness programs for individuals and athletes of all ages, while also serving as a team coach—focusing on discipline, skill development, and teamwork. Known for my motivational leadership style, hands-on instruction, and ability to inspire others to reach their full physical and personal potential. Proven success in building strong athlete-coach relationships, fostering resilience, and improving both individual performance and team outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Creative Director

Peehs Kcalb Ent
08.2022 - Current
  • Elevated company reputation through consistent delivery of high-quality creative content.
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
  • Mentored and trained junior designers to help enhance skills and capabilities.
  • Developed strategic communication and marketing plans.
  • Enhanced brand recognition by developing innovative marketing campaigns and visually compelling designs.
  • Designed innovative creative strategies to raise brand awareness and engagement for organization.

Delivery Associate

Mygrant Glass
05.2022 - 04.2025
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
  • Increased repeat business by providing exceptional customer service during each interaction.

Security Guard

Allied Universal
03.2021 - 05.2021
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Responded quickly to incidents and assessed active situations for security concerns.

Delivery Associate

Forward Logic LLC
10.2020 - 03.2021
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Enhanced delivery efficiency by optimizing route planning and time management.

Customer Service Representative Team Lead

Planet Fitness
03.2019 - 03.2020
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Streamlined team efficiency by implementing new procedures for handling customer requests.

Food Server

Shake Shack
10.2018 - 03.2019
  • Responsible for Customer Service, kitchen responsibilities, custodial purposes
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

Material Handler

Staffmark
06.2018 - 08.2018
  • Handled packages, carefully reading and organizing packages by serial number and taking items from truck.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.

Smart Home Expert

Vivint Smart Home
04.2018 - 07.2018
  • Smart Home technician, responsible for equipping homes. Great with Technology.
  • Organized workshops and seminars to educate potential customers about the advantages of adopting smart home technology.
  • Collaborated with team members to ensure seamless installation and integration of smart home systems for clients.
  • Boosted sales revenue with targeted marketing strategies focused on the benefits of smart home technology for various demographics.
  • Participated in industry conferences and trade shows to expand professional network connections while staying current with market developments.
  • Increased customer satisfaction by providing tailored smart home solutions based on individual needs and preferences.
  • Coordinated closely with manufacturers/vendors to stay informed about product updates or recall notifications that may affect client installations.

Cashier

Chevron
10.2017 - 12.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Sales Agent

DialAmerica
06.2017 - 10.2017
  • Customer Service at its finest, great salesman, always punctual.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High school - Communications

Ben Davis High School
Indianapolis
01.2015

Skills

  • Strategic thinking
  • Creative team leadership
  • Visual storytelling
  • Concept development
  • Deadline oriented
  • Social media strategy
  • Advertising campaigns
  • Video editing
  • Marketing communications
  • Brand messaging
  • Content strategy
  • Team development
  • Motion graphics
  • Multimedia production
  • Design leadership
  • Strategic leadership
  • Vendor negotiation
  • Project management expertise
  • Media industry expertise
  • Budget adherence
  • Storyboard creation
  • Marketing expertise

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of +20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Cyber Security Certifications - 2 Months

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Creative Director

Peehs Kcalb Ent
08.2022 - Current

Delivery Associate

Mygrant Glass
05.2022 - 04.2025

Security Guard

Allied Universal
03.2021 - 05.2021

Delivery Associate

Forward Logic LLC
10.2020 - 03.2021

Customer Service Representative Team Lead

Planet Fitness
03.2019 - 03.2020

Food Server

Shake Shack
10.2018 - 03.2019

Material Handler

Staffmark
06.2018 - 08.2018

Smart Home Expert

Vivint Smart Home
04.2018 - 07.2018

Cashier

Chevron
10.2017 - 12.2017

Sales Agent

DialAmerica
06.2017 - 10.2017

High school - Communications

Ben Davis High School

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Joshua Brown