Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Sunder Singh

Bangalore

Summary

Business operations leader with over 15 years of extensive BPO/GCC experience excelling in various Order to Cash & Banking processes including Customer Service, Billing, Disputes, Contract Validation/Set-up, Pricing Management, People Management, Project Management, Transitions, Accounting Operations, Risk Management, Banking Operations, Client & Partner Relationship Management, and Process Transformation.

Overview

11
11
years of professional experience
1
1
Certification
3
3
Languages

Work History

Team Manager - Billing

TASC Outsourcing
05.2020 - 02.2021
  • Managed Billing & accounting operation for Middle-east GCC region staff market
  • Standardization of invoicing process eliminating redundancies
  • Gross margin analysis
  • Billing automation on multiple clients
  • Managed Out-pocket billing and recovery

Team Manager - OTC Customer Service, Disputes & Billing Team

HCL
10.2019 - 05.2020
  • Manager for billing, client onboarding and disputes process for Ireland and UK region
  • Channel Partner/Concessionaire management for entire Irish/English market
  • Client management for UK and Irish market (Direct billing)
  • Revenue generation 35mn for UK and Ireland market
  • Manager for Channel partner contract set-up process; from validation to set-up
  • Overseeing and execution of Price increase on a monthly basis
  • Query management across billing and contracts (All types)

Team Manager - OTC Customer Service, Disputes & Billing Team

Xerox Technology Service
02.2016 - 10.2019
  • Led process improvement ideas resulting in cost-saving (2 FTE)
  • Transitioned and Stream-lined billing/ invoicing, Queries and contract validation process for Irish Market
  • Implemented Lean sigma methodologies in a project in an IC role reporting into OTC General Manager (UK)
  • Manager for billing, contract set-up and disputes process for Ireland and UK region
  • Channel Partner/Concessionaire management for entire Irish/English market
  • Client management for UK and Irish market (Direct billing)
  • Revenue generation 35mn for UK and Ireland market
  • Manager for Channel partner contract set-up process; from validation to set-up
  • Overseeing and execution of Price increase on a monthly basis
  • Query management across billing and contracts (All types)

Group Lead – Finance & Admin

IBM India private ltd
12.2009 - 01.2016
  • Customer service management for end-client; Escalation management
  • Query resolution for increased cash-flow
  • Billing SME driving revenue generation of 25mn on a monthly basis
  • Managing all queries across billing, queries and contracts
  • Verification and releasing high value invoices

Education

MBA - International Business

Bharathiyar University
10.2025

B.Sc - Physics

Madras University
01.2005

Skills

  • Customer Service
  • Billing/Invoicing
  • Transitions
  • Banking operations
  • Partner/Client management
  • Contract validation/Set-up
  • Revenue management
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Certification

Lean Six Sigma Expert Black Belt certification in progress. Expected completion by Sep 2025.

Timeline

Team Manager - Billing

TASC Outsourcing
05.2020 - 02.2021

Team Manager - OTC Customer Service, Disputes & Billing Team

HCL
10.2019 - 05.2020

Team Manager - OTC Customer Service, Disputes & Billing Team

Xerox Technology Service
02.2016 - 10.2019

Group Lead – Finance & Admin

IBM India private ltd
12.2009 - 01.2016

MBA - International Business

Bharathiyar University

B.Sc - Physics

Madras University

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Joshua Sunder Singh