Joshua Copeland
Greenfield
Summary
Dynamic operations manager with extensive experience at Elite Towing & Recovery, excelling in fleet management and staff training. Proven ability to enhance productivity and ensure safety compliance while resolving customer inquiries. Skilled in vehicle operation and effective communication, driving team success in high-demand environments.
Experienced truck driver with special skills operating front load residential , rear load residential , side load residential and roll-off trucks
Overview
23
23
years of professional experience
Work History
Roll-off Driver
GHW Waste Services
Indianapolis
07.2023 - Current
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Operated roll-off trucks for waste collection and disposal services.
- Followed safety protocols to protect self and others during operations.
- Assisted in training new drivers on operational procedures and safety standards.
- Resolved customer inquiries regarding service issues and scheduling efficiently.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and safety standards.
- Provided customer service by answering questions or providing assistance as needed.
Operations Manager
Elite Towing & Recovery
Monrovia
02.2012 - 06.2023
- Oversaw staff scheduling to ensure optimal coverage during peak service hours.
- Managed daily operations for towing and recovery services in high-demand environments.
- Coordinated vehicle inspections and maintenance to enhance fleet reliability and safety.
- Implemented training programs for new employees on towing procedures and safety protocols.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
88 Mic 18, Driver trainer
U.S. Army Active Duty
Edinburgh
10.2004 - 06.2012
- Facilitated classroom instruction on defensive driving techniques and regulations.
- Coordinated on-road evaluations to assess driver competency and performance.
- Monitored trainees' progress throughout the course of instruction and documented results.
- Inspected vehicles prior to use during training sessions for any potential issues that could affect safety.
Residential Route Driver
Republic Services
Indianapolis
03.2002 - 10.2004
- Operated collection vehicles to ensure efficient waste disposal.
- Followed designated routes to maintain timely service schedules.
- Adhered to safety protocols during loading and unloading operations.
- Swing driver
Education
GED -
U.S. Career Institute
Fort Collins, CO11-2004
Skills
- Vehicle operation
- Truck maintenance
- Loading procedures
- Safety compliance
- Route optimization
- Fleet management
- Customer service
- Staff training
- Team leadership
- Problem solving
- Heavy equipment operation
- Roll off truck operation
- Staff scheduling
- Effective communication
- Team building
- Conflict resolution
- Performance management
- Schedule management
- Operations oversight
- Operations management
- Schedule development
- Department organization
- Staff management
- Employee motivation
- Workflow management
Accomplishments
- Army Achievement Medal
- Army Commendation Medal
- Army Good Conduct Medal
- Army Combat Action Medal
- Army Instructors course
Timeline
Roll-off Driver
GHW Waste Services
07.2023 - Current
Operations Manager
Elite Towing & Recovery
02.2012 - 06.2023
88 Mic 18, Driver trainer
U.S. Army Active Duty
10.2004 - 06.2012
Residential Route Driver
Republic Services
03.2002 - 10.2004
GED -
U.S. Career Institute
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