Joshua Dougherty
Indianapolis
Summary
Results-driven professional with extensive experience in planning and problem-solving, dedicated to optimizing resource utilization to enhance operational scalability and drive profitability. Proven leadership skills complemented by exceptional relationship-building abilities foster strong partnerships that elevate customer experiences. Military background enriches strategic insights and commitment to excellence in service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
Service Bros Carpet Cleaning LLC
Indianapolis
06.2019 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Devised and implemented marketing strategies to attract new clients.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained accurate and organized customer database on the platform.
Lead Technician
Fire Dawgs Junk Removal
Indianapolis
01.2014 - 02.2019
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Addressed customer inquiries and issues promptly.
- Coordinated daily operations to ensure timely and efficient job completion.
E-4 Specialist
Army National Guard
Indianapolis
06.2011 - 01.2019
- Achieved rank of E-4 while part of Charlie Co., 1-151 Infantry Regiment, 25th Infantry Division.
- Directed squad operations in various training scenarios, serving as the heavy machine gunner.
- Expertly mapped and coordinated squad routes.
- Mastered skills required for effective target engagement.
- Effectively applied learned military methods in everyday tasks.
Supervisor
Blue Beacon
Indianapolis
03.2011 - 01.2014
- Complied with company policies, objectives and communication goals.
- Analyzed key performance indicators to identify effective strategies.
- Handled payroll time sheets efficiently.
- Directed operations of a three-bay site, maintaining outstanding efficiency.
Education
High School Diploma -
Southport High School
Indianapolis, IN03-2010
Skills
- Regulatory compliance
- Financial reporting
- Human resources oversight
- Organization and time management
- Customer service
- Decision-making
- Calm under pressure
- Leadership
- Task prioritization
- Goal oriented
- Industrial hygiene
- Operations management
- Attention to detail
- Task delegation
- Inventory oversight
- Mechanical recoveries
- Testing and repair
- Physical conditioning
- Athlete training
- Small business operations
- Problem-solving
- Friendly, positive attitude
Affiliations
- I play semi pro mens volleyball with the VLA (Volleyball League of America).
- Love having family and friends over to my house for get together and pool time all summer.
- I have all kinds of pets from snakes and lizards to dogs and cats.
Accomplishments
- High school I won best sportsman ship award
- Shot expert in the military with an M4, 9MM, and 240 Lima
- Received a basset hound award from fire dawgs meaning when it came time to work we got down to business and got the job done.
Certification
- IICRC certified carpet cleaner and restoration
Languages
English
Professional
Timeline
Owner/Operator
Service Bros Carpet Cleaning LLC
06.2019 - Current
Lead Technician
Fire Dawgs Junk Removal
01.2014 - 02.2019
E-4 Specialist
Army National Guard
06.2011 - 01.2019
Supervisor
Blue Beacon
03.2011 - 01.2014
- IICRC certified carpet cleaner and restoration
High School Diploma -
Southport High School
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