Ronna Duling
Farmersburg
Summary
Compassionate customer service and case management professional with 10+ years of client-facing experience. Highly organized and detail-oriented, skilled in multitasking within fast-paced environments. Led teams of case managers to ensure accurate and timely documentation while providing support to clients during challenging times.
Overview
16
16
years of professional experience
Work History
Department Manager
Newlin Disability
Terre Haute
04.2017 - Current
- Assisted clients through disability benefits application process, exemplifying compassion, patience, and effective communication skills.
- Utilized case management software and electronic documentation systems, and Microsoft Office to manage workflow.
- Maintained organized records across multiple cases, ensuring confidentiality and compliance.
- Assisted clients in applying for disability benefits, demonstrating compassion and patience.
Department Manager
Walmart
Terre Haute
08.2012 - 04.2017
- Coached and trained new staff on policies and procedures to ensure compliance and efficiency.
- Managed inventory control and overstock restocking to optimize product availability.
- Resolved customer complaints to enhance overall customer satisfaction.
Waitress Supervisor
Holiday Inn
Terre Haute
07.2010 - 08.2012
- Streamlined staff scheduling to improve workflow and reduce shift conflicts.
- Monitored cash register operations during shifts to maintain transaction integrity and customer satisfaction.
- Assessed employee performance, identified development opportunities, and provided actionable feedback.
- Maintained precise records of sales transactions and inventory levels.
Education
High School Diploma -
North Central High School
Farmersburg, IN05-2006
Skills
- Case management systems
- Healthcare support
- Patient confidentiality compliance
- Electronic documentation
- Inventory management
- Team leadership
- Complaint resolution
- Client engagement
- Microsoft Office
- Attention to detail
Timeline
Department Manager
Newlin Disability
04.2017 - Current
Department Manager
Walmart
08.2012 - 04.2017
Waitress Supervisor
Holiday Inn
07.2010 - 08.2012
High School Diploma -
North Central High School