Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
JOSHUA GIDIKANTI

JOSHUA GIDIKANTI

Hyderabad

Summary

Focused Project Manager with 11+ years of expertise in planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Project Management Specialist

COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
07.2016 - Current
  • Recent accomplishments include managing portfolio of engagements for multi-phased projects which includes multiple/ single customers within BU across different teams.
  • Facilitated workshops to collect project requirements and user feedback.
  • Managed projects from procurement to commission.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Leading, monitoring and maintaining progress of project plan to ensure delivery of key stages and goals within agreed constraints of time, cost and quality.
  • Planned, designed, and scheduled phases for large projects.
  • Understand software and hardware web architecture, systems, and production operations at scale
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • · Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented strategic project plans to meet business objectives.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Provide hands on program management with deep understanding of need to deliver production systems full speed and at scale.
  • Managing Client Engagements for different level programs including handling customer expectations and meeting clients face-to –face when required
  • Planning, Development, and Execution of large-scale technical project plans across teams.
  • Successful in delivering more than 30 projects with 100% CSAT.
  • Working closely with Clients & Stake Holders of organization right from Scope, Kick-off & Go Live Calls.
  • Able to facilitate technical scoping and design sessions, by working with appropriate technical resources (internal, vendor, client) etc.
  • Have expertise in handling multiple level problem escalation protocols across BU
  • Preparation of various reconciliations & analysis reports supporting Monthly financial results
  • Preparing & Publishing Progress Review Decks to key Stake Holders of Organization.
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Developed and initiated projects, managed costs, and monitored performance
  • Identified plans and resources required to meet project goals and objectives
  • Planned, designed, and scheduled phases for large projects
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Provided detailed project status updates to stakeholders and executive management
  • Prepared and submitted project invoices for review and approval
  • Developed and implemented strategic project plans to meet business objectives
  • Monitored project progress, identified risks and took corrective action as needed
  • Maintained open communication by presenting regular updates on project status to customers
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Drafted project reports to identify successful outcomes, insights and future recommendations
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays

Senior Customer Representative

ADP INDIA PRIVATE LTD
Hyderabad
08.2014 - 11.2015
  • Coaching of trainees on key processes.
  • Preparing of SOPs, identifying key areas that are impacting overall efficiency & accuracy of project.
  • Showing appropriate judgment in asking for assistance, taking ownership of issues and complaints, and actively seeking to resolve them
  • Seeks to identify and implement initiatives to reduce direct costs and /or improve efficiency of service.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Resolved [FSA/HSA] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Developed and implemented various strategies, increasing productivity.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed over 60 customer calls per day with 100% accuracy and efficiency.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Educated customers about billing, payment processing and support policies and procedures

Senior Process Associate

INVENTURUS KNOWLEDGE SOLUTIONS
Hyderabad
04.2010 - 10.2013
  • Follow up with Insurance carriers on outstanding claims, reducing AR days by doing accurate
  • Quality check on regular basis of outstanding claims and handling proper denial management
  • Analyzing accounts while taking global action leading towards Collections
  • Taking Responsibility for handling claims and resolving accounts to make them zero balance by handling various Insurance Denials
  • Giving End to End Solutions by Insurance Calling and by handling Provider Credentials like updating
  • NPIs, Provider contract issues with respective Insurance Companies all across USA
  • Met month-end reporting objectives and deadlines.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Participated in special projects to increase productivity and make meaningful impact on company and mission.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Determined and recommended methods to implement improvement opportunities.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Developed production techniques and production processes to meet customer and organizational needs.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted training and applied change management to achieve desired outcomes.
  • Met month-end reporting objectives and deadlines
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency
  • Participated in special projects to increase productivity and make meaningful impact on company and mission
  • Identified modifications to processes and procedures that would promote better efficiency
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth
  • Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors
  • Supervised processes to eliminate weak points or bottlenecks in business operations
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
  • Prioritized initiatives to increase success rates of strategic projects

Education

Bachelor of Science - Biotechnology

Osmania University
Hyderabad, India
01.2010 - 04.2014

Skills

    Advanced problem solving

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Accomplishments

  • PROGRAM MANAGEMENT
  • SIX SIGMA WITH LEAN
  • PROJECT MANAGEMENT
  • PROFICIENT IN MS OFFICE

Additional Information

  • HOBBIES & INTERESTS: LISTENING TO MUSIC. PLAYING & COMPOSING MUSIC. COOKING. PAINTING/ INTERIOR DESIGNING. PET GROOMING.

Timeline

Project Management Specialist

COGNIZANT TECHNOLOGY SOLUTIONS
07.2016 - Current

Senior Customer Representative

ADP INDIA PRIVATE LTD
08.2014 - 11.2015

Senior Process Associate

INVENTURUS KNOWLEDGE SOLUTIONS
04.2010 - 10.2013

Bachelor of Science - Biotechnology

Osmania University
01.2010 - 04.2014

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JOSHUA GIDIKANTI