Joshua Gonsalves
Ahmedabad
Summary
To work in an environment which encourages me to succeed and grow professionally where i can utilize my skills and enhance my knowledge.
Overview
6
6
years of professional experience
Work History
Out Of Hours Recruitment Consultant
Jensen Kobain Solutions (MedicsPro)
05.2024 - Current
- Booking shifts for Nurse’s in regards to their bands and qualification.
- Booking all types of Theatre Nurses ( Anesthetics, Scrubs, Recovery) keeping in mind the skills or specialty required from the client.
- Dealing with various clients on Email bookings, such as Private Hospitals etc.
- Handling any queries or escalation from both ends candidate and hospitals.
- Building Rapport with the nurses(Candidates) and the hospitals or staff bank
- Coordination with the hospitals and the nurses for last minute bookings, Cancellations and Late arrivals.
- Making daily reports, handovers and timely delivering it to the Client.
- Team coordination with all the departments. Client team, Compliance team.
- Assisting the team leader and the Operation Manager in updating the Monthly Rota and various other tasks like seeing to the completion of the task’s given to the team and myself. Giving Timely updates to the team leader and Operation manager.
- Addressing client escalations promptly, and later implementing corrective actions to ensure process improvements to prevent any recurrence.
- Been awarded with champion of the month and one extra miler award. Frequent verbal and written appreciations from the client and the candidates.
Out Of Hours Recruiter Consultant
IMS (DRC Locums Limited)
03.2023 - 04.2024
- Out of hours (OOH) Off-Shore UK Nursing division.
- Booking shifts for Nurse’s in regards to their bands and qualification.
- Handling any queries or escalation from both ends candidate and hospitals.
- Building Rapport with the nurses(Candidates) and the hospitals.
- Coordination with the hospitals and the nurses for last minute bookings or cancellations.
- Making daily reports, handovers and reporting it to Client team.
- Maintaining daily log of team mate’s bookings, cancellations, availability of the candidate.
- Team coordination with all the departments. Client team, Compliance team, Recruiters.
- Achievements/Tasks
C.S.E(Customer Service Executive)
Spice Jet Airlines
09.2021 - 02.2023
- Passenger Facilitation and ensure the highest standard of customer service
- Having a welcoming and professional behavior towards the customers Enhancing revenue generation of the company
- Handling transactions
- Resolving customer query and complaints
- System handling (check-in, boarding, Creating bookings, reports)
- Handling IROPS (irregularities of operations)
- Escorting passengers to flights with special attention and reduced mobility
- Verifying Identification and Travel documents, as well as International flight documents
- A Qualified load officer for Boeing 737-700/800/800 Max and De Havilland Canada Dash Q-400
Industrial Trainee
Taj Holiday Village Resort & Spa, Goa
06.2019 - 10.2019
- Exposure in all four core departments: Front Office, Housekeeping, Food & Beverage Service, Food Production
- Achievements/Tasks
Education
Secondary Education - Commerce
Saint Thomas of Aquins
01.2016
B.Sc - Hospitality & Hotel Administration
Institute of Hotel Management
01.2021
Higher Secondary Education - undefined
Vishvaniketan Vidyavihar(External)
01.2018
Skills
- Excellent Communication Skills
- Multiple Languages
- Team Player
- Handle Work under pressure
- Adaptive Learner
- Eye For Detail
- Expertise in MS Office, Amadeus System- Go-now, sky speed and Navitaire
LANGUAGES
English
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
Hindi
Upper intermediate (B2)
Gujarati
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Out Of Hours Recruitment Consultant
Jensen Kobain Solutions (MedicsPro)
05.2024 - Current
Out Of Hours Recruiter Consultant
IMS (DRC Locums Limited)
03.2023 - 04.2024
C.S.E(Customer Service Executive)
Spice Jet Airlines
09.2021 - 02.2023
Industrial Trainee
Taj Holiday Village Resort & Spa, Goa
06.2019 - 10.2019
B.Sc - Hospitality & Hotel Administration
Institute of Hotel Management
Higher Secondary Education - undefined
Vishvaniketan Vidyavihar(External)
Secondary Education - Commerce
Saint Thomas of Aquins
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