JOSHUA HUDSON
Summary
Dedicated and proactive Customer Success Manager with an overall experience of 4+ years in driving customer satisfaction, retention, and growth. Proven ability to build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions to ensure success. Skilled in supporting customers to maximize product adoption and usage. Strong communicator with a knack for resolving issues efficiently and providing exceptional customer service. Adept at collaborating with cross-functional teams to enhance the customer experience and achieve business objectives. Exceptional in public speaking and competent at preparing and presenting reports to senior stakeholders
Overview
6
6
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
WIBMO INC.- A PAYU COMPANY
CHENNAI & MANILA
06.2022 - Current
- Managed the APAC Payment Security Program, handling 20+ enterprise customers in the region.
- Identified & farmed 10+ cross-sell opportunities for value added services
- Develop and execute strategies for fraud and risk management through risk rules and score thresholds.
- Collaborate closely with Engineering and Product teams to analyze the feasibility of customer requirements.
- Collaborate with Pre-Sales and Sales in product presentations and RFPs, subsequently driving implementation.
- Improved Customer Engagement & maintained Customer Relationships via Consultative collaboration
GTM INTERN
HP INDIA SALES PVT. LTD.
CHENNAI
05.2021 - 06.2021
- Teamed up with the Managed Print Services Department for a Service Delivery Optimization Project
- Collaborated closely with 10+ stakeholders to align customer expectations with existing SLA standards
- Identified the impact of high of Turn-Around Time on business via Customer Feedback Analysis
- Played a key role in documenting the Scope of Work with optimized SLA Levels, improving customer experience
- Introduced a well-suited alternative service delivery model, to curtail Turn-Around Time by 15%.
TEST ENGINEER
INFOSYS LIMITED
MYSORE AND CHENNAI
09.2018 - 04.2020
- Focused on Automation Testing utilizing Python, Selenium & UFT
- Practiced Functional Testing, including the formulation & execution of test plans
- Attended Agile ceremonies including PI Planning, Story Pointing, and more
- Built reports/dashboards to share data on Test Case execution & identified defects & bugs.
Education
Post Graduate Diploma in Management -
Great Lakes Institute of Management
Chennai05-2022
Bachelor of Engineering - Mechanical Engineering
Jeppiaar Engineering College, Anna University
05-2018
Skills
- Client Relationship Management
- Sales strategy
- Reporting and documenting
- Key Account Management
- Project Management
- Cross-functional coordination
- User Acceptance Testing
- Product Development
Accomplishments
- Top-grade performance in pivotal subjects: Consumer Behavior, Strategic Management & Business Communication
- Functioned as the School Pupil Leader between 2012 & 2014, co-ordinating inter-school competitions (10+ schools)
- Earned the top rank in English while actively participating in school representations for Cricket, Football & Athletics
Timeline
CUSTOMER SUCCESS MANAGER
WIBMO INC.- A PAYU COMPANY
06.2022 - Current
GTM INTERN
HP INDIA SALES PVT. LTD.
05.2021 - 06.2021
TEST ENGINEER
INFOSYS LIMITED
09.2018 - 04.2020
Post Graduate Diploma in Management -
Great Lakes Institute of Management
Bachelor of Engineering - Mechanical Engineering
Jeppiaar Engineering College, Anna University
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