Joshua Jayachandran
Customer Support Executive
Chennai
Summary
Dynamic and customer-focused professional with 6+ years of hands-on experience in customer support, background verification, and concierge services. Skilled in delivering exceptional service, resolving complex issues, and managing front-line operations in fast-paced environments. Seeking a customer service, operations, or guest relations role.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Concierge
Coal Barbecues
01.2024 - 01.2025
- Delivered personalized guest service and enhanced dining experiences in a high-volume restaurant
- Managed reservations, VIP coordination, and smooth front-of-house operations
- Effectively handled customer inquiries and complaints while maintaining high satisfaction levels
Employee Background Check & Verification Executive
Hexaware Technologies
01.2022 - 01.2023
- Conducted thorough employee background verification and screening processes
- Verified educational, employment, and criminal records with high accuracy
- Coordinated with clients and candidates to ensure timely and compliant verifications
- Maintained detailed documentation and generated verification reports
Customer Support Executive
Allsec Technologies Ltd
01.2019 - 01.2021
- Provided technical and billing support through phone, email, and chat channels
- Achieved 95% first-contact resolution rate while consistently meeting performance targets
- Built strong customer relationships through clear communication and empathy
- Documented feedback and efficiently escalated complex cases
Education
Bachelor of Computer Applications - BCA
Apollo Arts & Science College
Chennai04-2018
Skills
Customer Service Excellence
Complaint Handling
Background Verification
Guest Relations
Team Coordination
Inventory Management
MS Office (Word, Excel, Outlook)
Problem Solving
Communication
Timeline
Concierge
Coal Barbecues
01.2024 - 01.2025
Employee Background Check & Verification Executive
Hexaware Technologies
01.2022 - 01.2023
Customer Support Executive
Allsec Technologies Ltd
01.2019 - 01.2021
Bachelor of Computer Applications - BCA
Apollo Arts & Science College
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)