Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Mullany

Middletown

Summary

Dynamic and results-driven professional with extensive experience at Hudson House, excelling in customer service and employee coaching. Proven track record in managing bar inventory and enhancing team performance through effective training programs. Skilled in POS system operation and conflict resolution, fostering loyalty and satisfaction among patrons.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Hudson House
08.2021 - 07.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.


Corporate Trainer/Restaurant Server

Sixty Vines
01.2020 - 08.2021
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Developed training programs to meet company objectives.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Collaborated with management to identify company training needs and scheduling.

Uber Partner

Uber Technologies Inc.
02.2014 - 01.2020
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Server Trainer

Melting Pot
03.2011 - 02.2014
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Education

Mansfield High School
Mansfield, TX

Associate of Applied Science -

Tarrant County College
Fort Worth, TX

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Waste reduction
  • Health and safety
  • Employee coaching
  • Menu development
  • Beverage making
  • Liquor restocking
  • Customer service
  • Suggestive selling

Certification

  • Licensed Indiana Server seller - 08-07-25
  • Certified Food Handlers 08-07-25
  • Certified TABC

Timeline

Bartender Shift Manager

Hudson House
08.2021 - 07.2025

Corporate Trainer/Restaurant Server

Sixty Vines
01.2020 - 08.2021

Uber Partner

Uber Technologies Inc.
02.2014 - 01.2020

Server Trainer

Melting Pot
03.2011 - 02.2014

Mansfield High School

Associate of Applied Science -

Tarrant County College

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Joshua Mullany