Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Joshua Pereira
Analyst
Pune
Summary
Overview
5
years of professional experience
1
Certification
Work History
Allstate India Pvt Ltd
Claims Analyst
02.2020 - Current
Job overview
- Analyzed and processed total loss auto claims.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Established positive and trusting relationships with injured customers, administering efficient customer service and processing claims quickly.
- Followed up with customers and lienholder for total loss documents to avoid delays in payment.
- Contacted lienholder to obtain loan payoff information and issue payments accordingly.
- Resolved customer queries regarding over calls, text and email.
- Helped with process improvement ideas and RCPS.
- Monitored claims processing trends to identify potential areas of improvement.
WNS Global Services Private Ltd
Senior Associate ( Suncorp Motor Claims Admin)
11.2018 - 12.2019
Job overview
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Education
Tilak Maharashtra VidyapeethPune
Bachelor of Computer Applications from Information Technology
04.2001
University Overview
Don Bosco Jr CollegePune
12th from Science
04.2001
University Overview
G.S. Moze High SchoolPune
10th SSC
04.2001
University Overview
Skills
Claims Analysis
Interpersonal and Written Communication
Policy Interpretation
Claims Review
CCC Reports
Teamwork and Collaboration
Problem-Solving Abilities
Claims Investigation
MS Office
Adaptability
Certification
AIDA - L1
Timeline
AIDA - L1
12-2022
Claims Analyst
Allstate India Pvt Ltd
02.2020 - Current
Senior Associate ( Suncorp Motor Claims Admin)
WNS Global Services Private Ltd
11.2018 - 12.2019
Tilak Maharashtra Vidyapeeth
Bachelor of Computer Applications from Information Technology
04.2001
Don Bosco Jr College
12th from Science
04.2001
G.S. Moze High School
10th SSC
04.2001