Joshua Rosario

Personal Statement: 11 years and 4 months’ experience in Application Development & Support.

A strategic planner with expertise in formulating business action plans, identifying & adopting emerging trends to achieve organizational objectives and profitability norms. Exceptional relationship management skills and adept at maintaining cordial business relationship.

Successful in maintaining business relationship with clients to achieve service norms by resolving service-related critical issues. A keen communicator with honed problem solving and analytical abilities.

Completion of CBAP training program from Vellicate-tech – Sept’2021

• Significantly reduced customer support costs, while increasing customer satisfaction with an AI chatbot and self-chatbot training tool.
• Extended budget under EBIA project within DELL by predicting and providing an analysis to project the vital effort required in a set of area for next set of periods.
• Solution implemented over Mphasis and its affiliates by building a user-friendly Mobile apps. Shortened the Expense filling and creating a Travel request time from 3 mins to less than 60 seconds in fewer clicks.
• Introduced Best Address solutions, the core framework of whose components empower users with seam less user experience, rich app-human interactions.
• Generated Rich User Experience by SSO implementation through Mobile Application Management. Hassle free login by switching in once for all instead of multiple times with their User ID & password.
• Helped to break through from imprecise data and inconsistent vendor payments to accurate information and timely payments of Mphasis provisioning. The tool will help the team save in lakhs by highlighting vendor perceptions and delegate timely payments, PO renewals etc.
• Key role in Implementation of Oracle EBS Project suite to replace the legacy Resource & Revenue management suite. This also, included in sync with a number of Upstream and downstream of applications seamlessly.
• Took over a project which was untouched to create a Security Incident management tool with a comprehensive user experience design that focuses on optimum information and ease navigation specific to users’ need. Reduced the manpower efforts and increased in effective monitoring. Instrumental in creating the first CRO tool within Mphasis.
• Resolved a unmatched and manual creation of Expense report by introducing a auto generated report from oracle by stitching Web application claims verses Mobile claims in one place to view and validate.
• Worked in client location (Nottingham, UK) to build a Helpfile application to support the CSR’s while they are on the calls with customers. Delivered the application within a month’s time with client’s full satisfaction.

Worked in client location (Nottingham, UK) to build a Helpfile application to support the CSR’s while they are on the calls with customers. Delivered the application within a month’s time with client’s full satisfaction.