Joshua Samuel
Chennai
Summary
Dynamic Major Account Manager with a proven track record at AMPLE, excelling in client relationship management and data analytics. Successfully developed account strategies that enhanced sales funnels and secured favorable contract terms. Adept at negotiation and communication, driving customer satisfaction and revenue growth through strategic decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Major Account Manager
AMPLE
Chennai
06.2019 - Current
- Developed comprehensive account maps to identify growth opportunities.
- Built effective sales funnels to enhance conversion rates.
- Demonstrated in-depth product knowledge to address client needs.
- Conducted sales analysis to inform decision-making and strategy adjustments.
- Negotiated competitively with clients to secure favourable terms.
- Communicated business objectives clearly to all stakeholders.
- Managed key accounts with a customer-centric approach.
- Analyzed sales data to identify trends, opportunities, and challenges in the marketplace.
- Created and maintained relationships with key clients to ensure customer satisfaction.
- Negotiated contracts with vendors to secure better pricing terms on goods and services.
BPO Telecaller
PACE SETTERS BUSINESS SOLUTIONS
Chennai
06.2019 - 12.2019
- Promoted to Assistant Relationship Manager due to exceptional performance.
- Executed collection strategies that enhanced revenue recovery.
- Developed and implemented initiatives to improve client engagement.
- Collaborated with cross-functional teams to resolve customer issues effectively.
Education
MBA -
SRM Institute of Science & Technology
Kattankulathur01.2024
Bachelor of Commerce - Computer Application
Sir Theagaraya College
Chennai01.2019
Skills
- Account management expertise
- Client relationship management
- Training and assessment strategies
- Team management skills
- Negotiation abilities
- Strong communication skills
- Data analytics
- Interpersonal effectiveness
- Escalation handling techniques
- Time efficiency
- Decision-making capabilities
- Sales promotion analysis
- Project management proficiency
- MS Excel advanced skills
- Keynote presentation skills
- MS Word document creation
- Zoho CRM knowledge
- ERP and POS functionalities
Certification
- Accops Certified Sales Professional
- Apple Sales Expert
Accomplishments
- Best Sales Champion, Annual Award.
- Cross & Upsell Champion, Annual Award.
Affiliations
- Contributed to Learning & development.
- Introduced and tested the Eubrics Employee learning platform for PAN Ample.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
The above given information is true and fair to the best of my knowledge.
Timeline
Major Account Manager
AMPLE
06.2019 - Current
BPO Telecaller
PACE SETTERS BUSINESS SOLUTIONS
06.2019 - 12.2019
MBA -
SRM Institute of Science & Technology
Bachelor of Commerce - Computer Application
Sir Theagaraya College
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