Joshua Sequeira
4, 2nd Floor Anchorage Building, Ladyjamshedji Road, Mahim(West)-Mumbai, Maharahtra
Summary
To learn, collaborate and contribute positively towards the Goals, Values as the Culture of the Organization and to have a great future.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Claims Advisor
Willis Towers Watson
Vikhroli - Mumbai
05.2022 - Current
- Conducted quality assurance reviews on all processed claims to ensure accuracy and completeness.
- Participated in regular meetings with internal stakeholders to discuss process improvements.
Phone Banking Officer
CitiBank N.A
Mumbai
01.2021 - 07.2021
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Provided customers with accurate information about products, services, features, and benefits.
Ground Staff Member
Jet Airways India Ltd.
Mumbai
03.2018 - 01.2021
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
Education
B.A in Mass Communication -
St.Xavier's College Goa
04.2017
HSC 12th Arts -
St.Xavier's Higher Secondary School Goa
03.2014
SSC 10th - General
St.Anthony's Duler Goa
Goa 03-2012
Skills
- Customer outreach
- Public Speaking
- Investigative abilities
- Team Collaboration
- Content Writing
- Microsoft Office
Certification
- IELTS C1 British Council / IDP. IA
- Effective Communication Skills for Managers by Management of Alison.
- A2 level French at Alliance Francaise
- Creative Problem Solving University of Minnesota
Part Time Employment
- Public Relations Executive, Synergy Public Relations, 07/2019 to 01/2021, Mumbai, Maharashtra
- Marketing Executive, Metal Fabrik India, 08/2017 to 12/2017, Panjim, Goa
- Public Relations Internship, Goa For Giving NGO, 18/04/2024 to 19/05/2024 Panjim, Goa
Languages
- English
- French
- German ( currently self pursuing)
- Hindi
Hobbies and Interests
- Sports
- Music
- Reading
- Movies
- Travel
Personal Details
- Permanent Address - A/S-2 Hill Crest Apartments Altinho, Mapusa , Bardez, Goa -403507
- Date of Birth - 3rd June 1995
- Nationality - Indian
Timeline
Senior Claims Advisor
Willis Towers Watson
05.2022 - Current
Phone Banking Officer
CitiBank N.A
01.2021 - 07.2021
Ground Staff Member
Jet Airways India Ltd.
03.2018 - 01.2021
B.A in Mass Communication -
St.Xavier's College Goa
HSC 12th Arts -
St.Xavier's Higher Secondary School Goa
SSC 10th - General
St.Anthony's Duler Goa