JOSHUA SUNDER SINGH
Bangalore
Summary
Dynamic leader with a proven track record at State Street Corporation, excelling in process improvement and team leadership. Spearheaded innovative automation initiatives and client management strategies, significantly enhancing operational efficiency and customer satisfaction. Expert in navigating the complexities of the EMEA region, achieving remarkable revenue growth and operational excellence.
Overview
15
15
years of professional experience
Work History
Manager – Global Delivery
State Street Corporation
03.2021 - Current
- Manage the end-to-end client inquiries and escalation for EMEA market
- Revenue generation for the sub-custodian out-of-pocket expenses
- Design, manage & control invoice distribution process to external parties
- Analyze queries to develop and implement process improvements across billing
- Manage client satisfaction
- Plan and achieve operational SLA and targets
- Providing structured methodology and lead change management activities
- Managed the implementation of a new tool across regions to ensure seamless query management
Team Manager - Billing team
TASC Outsourcing
05.2020 - 02.2021
- Managed entire billing & accounting operation for Middle-east GCC region staff market
- Standardized invoicing process eliminating redundancies
- Managed Gross-margin analysis based on the revenue and expense report
- Plan and Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Billing automation
- Out-pocket billing
Team Manager - OTC Customer Service, Disputes & Billing Team
HCL
10.2019 - 05.2020
- Managed end-to-end billing, contracts and queries process for Ireland and UK region
- Revenue generation
- Managed contract set-up for new clients
- Managed monthly price increase activity
- Managed all queries across billing, queries and contracts
- Governance calls with Financial controller and on-share operations head to plan and manage off-shore operations
- Managed high value credits
- Lead process improvement ideas resulting in cost-saving
- Led the off-site transition and Stream-lined the billing & invoicing, Queries, contract validation process for Irish Market
- Worked on Aged debt/billing reconciliation in an IC role reporting into OTC General Manager (UK)
Team Manager - OTC Customer service, Disputes & billing team
Xerox Technology Service
02.2016 - 10.2019
- Managed end-to-end billing, contracts and queries process for Ireland and UK region
- Revenue generation
- Managed contract set-up for new clients
- Managed monthly price increase activity
- Managed all queries across billing, queries and contracts
- Governance calls with Financial controller and on-share operations head to plan and manage off-shore operations
- Managed high value credits
- Lead process improvement ideas resulting in cost-saving
- Led the off-site transition and Stream-lined the billing & invoicing, Queries, contract validation process for Irish Market
- Worked on Aged debt/billing reconciliation in an IC role reporting into OTC General Manager (UK)
Group Lead for OTC billing team
IBM India private ltd
12.2009 - 01.2016
- Managed end-to-end billing, contracts and queries process for Ireland and UK region
- Managed client service calls for EMEA
- Revenue generation
- Managed contract set-up for new clients
- Managed monthly price increase activity
- Managed all queries across billing, queries and contracts
- Governance calls with Financial controller and on-share operations head to plan and manage off-shore operations
- Managed high value credits
- Lead process improvement ideas resulting in cost-saving
- Led the off-site transition and Stream-lined the billing & invoicing, Queries, contract validation process for Irish Market
- Worked on Aged debt/billing reconciliation in an IC role reporting into OTC General Manager (UK)
Education
MBA - International Business
Bharathiyar University
Coimbatore10-2025
M.A - Christian Studies
Madras University
Chennai01.2011
B.Sc - Physics
Madras University
Chennai01.2005
Skills
- Analyzing business trends
- Process improvement
- Automation
- Operational targets
- Stakeholder management
- Revenue management
- Dispute management
- Contract management
- P&L management
- Process governance
- Client management
- Business continuity
- Customer satisfaction
- Service operations
- Customer support
- Query resolution
- Minimum TAT
- Business operations
- Productivity enhancement
- Internal controls
- Business transformation
- Team leadership
- Mentoring
- Performance monitoring
- Efficiency in operations
- Customer service
- Invoicing
- Effective Dispute Handling
- Banking
- Client relationship management
- Revenue targets
- Gross margin targets
- Client servicing
- Audit requirements
- Billing error management
- Training
- Process transition
- EMEA region
- Process remediation
- ICAMS
- Process transformation
- Robotics
- Capacity utilization
Languages
- English
- Kannada
- Tamil
Personal Information
Date of Birth: 08/05/85
Tools Used
- SAP
- Oracle
- IMT
Accomplishments
- Performer of the quarter awards
- Client appreciation
Timeline
Manager – Global Delivery
State Street Corporation
03.2021 - Current
Team Manager - Billing team
TASC Outsourcing
05.2020 - 02.2021
Team Manager - OTC Customer Service, Disputes & Billing Team
HCL
10.2019 - 05.2020
Team Manager - OTC Customer service, Disputes & billing team
Xerox Technology Service
02.2016 - 10.2019
Group Lead for OTC billing team
IBM India private ltd
12.2009 - 01.2016
MBA - International Business
Bharathiyar University
M.A - Christian Studies
Madras University
B.Sc - Physics
Madras University
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