Joshua Verghese

Achieved successful establishment of cloud kitchen venture providing eclectic savory desserts and frozen food to clients in Bengaluru. Executed comprehensive business strategy from planning through launch, ensuring operational efficiency. Facilitated smooth transition of daily operations to partner, enabling a strategic return to the healthcare industry.

Enabled healthcare professionals and academicians to enhance patient-centered care through effective use of data. Managed sales and support operations for a leading Indian enterprise software provider, delivering solutions to hospitals, clinical laboratories, and educational institutions in Malaysia.

• Formulated and initiated a strategic roadmap to guide organizational growth over the next five years.
• Achieved improved alignment through effective business reviews with team and regional director. Delivered actionable insights during business reviews with team and regional director. Enhanced team performance by leading business review discussions with regional director.
• Evaluated and matched talent with growth opportunities, fostering personal and professional development.
• Drove project success by fostering cooperation among marketing, supply chain, and regulatory teams. Elevated customer service and HR operations resulting in improved employee satisfaction. Achieved regulatory alignment through strategic interdepartmental communication.
• Conducted regular meetings with key customers to understand their requirements and support the development of advisory board teams.
• Coordinated efforts with regional and global teams to facilitate smooth and efficient launches of new products.
• Led efforts to streamline workflow processes by introducing Six Sigma concepts and facilitating process excellence workshops in Malaysia.
• Implemented targeted strategies that successfully met business goals for 2016-17, leading to 8% revenue growth.
• Developed strategies to engage and retain all key customers, enhancing loyalty and satisfaction.
• Evaluated and adjusted key team positions to better align with project objectives and improve workflow.
• Established a prominent presence within public hospitals to enhance community health initiatives.
• Developed and executed a focused plan aimed at attracting private customer segments.
• Engaged with key customers and thought leaders to foster loyalty and drive business growth.

• Managed P&L responsibilities for diverse markets, including Eastern India, Bangladesh, Nepal, Bhutan, South India, Malaysia, and Singapore, fostering collaboration within a 40-member team.
• Analyzed market trends and implemented sales strategies that resulted in achieving 6% revenue growth in Malaysia and 4% in Singapore during 2014 and 2015.
• Engaged with customers and KOLs to build trust and facilitate effective communication.
• Oversaw transition of company structure in Malaysia to a distributor model, optimizing distribution efficiency.
• Formulated and launched an effective retention strategy to sustain long-term customer relationships.
• Achieved the expansion of the largest Asia-Pacific business at Ortho Clinical Diagnostics in South India from 2011 to 2014. Successfully doubled South India's business for Ortho Clinical Diagnostics, affiliated with Johnson & Johnson Pvt. Ltd., within a three-year timeframe.
• Analyzed market opportunities and implemented improvements to distributor and channel partner networks, driving export growth in SAARC and Southeast Asia.
• Coordinated and managed the transition of assigned roles during merger and acquisition initiatives in India, Singapore, and Malaysia between 2012 and 2016.
• Recognized as "Sales Manager of the Year" for Asia Pacific in 2011, demonstrating exceptional leadership and sales performance.

• Oversaw daily activities of 8-member team, ensuring alignment with organizational objectives and effective task execution.
• Oversaw strategic operations that propelled team to a leading role in the automated immunoassay sector.
• Orchestrated collaborative market development strategies aimed at early results delivery, securing a dominant market share in this segment.
• Executed comprehensive business development strategies for immunoassay sector, elevating revenue from USD 0.3 million to USD 1.8 million.
• Engaged with customers to build trust and collaborated with key opinion leaders to drive brand advocacy.
• Analyzed competitive landscape and implemented targeted strategies to increase market share from 10% to 30% in five years.
• Executed market development strategies in tier 2 and 3 cities in Eastern India, elevating market share from 5% in 2001 to 25% by 2008 for BioMérieux India.
• Coordinated the setup of sales distribution networks and support teams in East India, ensuring alignment with BioMérieux India's strategic objectives.

• Executed sales strategies and provided exceptional service in Eastern India, fostering strong customer relationships.
• Implemented service strategies to ensure maximum equipment availability and reliability.
• Monitored customer satisfaction and engagement to ensure retention of all key clients in the region.
• Engaged with KOLs to foster collaboration and drive mutual growth opportunities.
• Analyzed operational processes and executed improvements, resulting in an increase of equipment uptime from 90% to 98%.

• Achieved over 95% uptime for chemistry and hematology analyzers, positively impacting customer satisfaction and loyalty. Expanded customer base through superior service delivery and support initiatives. Promoted to senior service engineer in 1998, responsible for high-end equipment maintenance and operational excellence.
• Analyzed equipment performance metrics and executed targeted interventions, resulting in a 10% increase in uptime.
• Engaged with key customers and KOLs to foster collaboration and strengthen partnerships within the industry.