JOSHUA VINCENT
Duty Manager
Navi Mumbai
Summary
Accomplished Duty Manager with a proven track record at Novotel Mumbai International Airport, adept in team building and business savvy. Excelled in enhancing customer service through effective leadership and problem-solving aptitude. Skilled in training and mentoring, with a knack for adaptability and multitasking, significantly improving operational efficiency.
Overview
2023
2023
years of professional experience
9
9
years of post-secondary education
Work History
Duty Manager
ibis Navi Mumbai
09.2016 - 08.2022
- Assigned work and monitored performance of project personnel.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Duty Manager
Novotel Mumbai International Airport
Sep 202 - Nov 202
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Food & Beverage Ambassador
JW Marriott
02.201 - 08.201
- In charge for room service Mise-en-place and serving the order in room
- Responsible to acquire a requested item from store-room
- Worked as K.O.T Barker and co-ordinate with kitchen
- Responsible to maintain hygiene in restaurant
- Worked as section holder
- Responsible for table setup as per organization standards
- Wiping of chinaware and polishes glass
- Replenishes the linen and other equipment’s for smooth function
Education
Degree - hospitality & tourism studies
ITM Institute of Hotel Management
Mumbai 01.2013 - 01.2016
Bachelor of Science - Science
Wilson College
Mumbai 01.2010 - 01.2012
ICSE -
St. Mary's High School
Rajasthan 01.2006 - 01.2010
Skills
- Business savvy
- Verbal and written communication
- Strong leadership
- Team building expertise
- Employee engagement
- Department organization
- Training and mentoring
- Problem-solving aptitude
- Communication Skills
- Multitasking Abilities
- Problem-solving abilities
- Multitasking
- Team building
- Adaptability
Accomplishments
- Won department trainer of the month at Novotel Mumbai International Airport.
- Won employee of the month three times at Novotel Mumbai International Airport.
- Successfully completed Emerging leaders’ program.
- Successfully completed Global leaders’ program.
- Special recognition for showcasing the value of Guest passion.
- Part of the pre-opening team at Novotel Mumbai International Airport.
- Department trainer at IBIS Navi Mumbai for Front Office.
Personal Information
- Family Status: UN-MARRIED
- Date of Birth: 11/16/94
- Nationality: INDIAN
Hometelephone
9820141875 / 9820751875
Timeline
Duty Manager
ibis Navi Mumbai
09.2016 - 08.2022
Degree - hospitality & tourism studies
ITM Institute of Hotel Management
01.2013 - 01.2016
Bachelor of Science - Science
Wilson College
01.2010 - 01.2012
ICSE -
St. Mary's High School
01.2006 - 01.2010
Duty Manager
Novotel Mumbai International Airport
Sep 202 - Nov 202
Food & Beverage Ambassador
JW Marriott
02.201 - 08.201
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