Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Achievements
Languages
Timeline
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JOSHUVA CLAMART. A

Bangalore

Summary

Dynamic Technical Advisor with expertise in IT solutions at Hewlett Packard, delivering exceptional remote support and troubleshooting. Proven ability in technical documentation and customer relationship management, enhancing client satisfaction for high-profile clients like Manchester United and BMW. Adept at problem-solving and effective communication, ensuring seamless operations and client success.

Overview

4
4
years of professional experience

Work History

Technical Advisor

Hewlett Packard (Hp): ETEAMS (Vendor)
Bangalore
02.2023 - Current
  • IT technical solutions
  • Proficient in both Front end and Back-end support
  • Technical Documentation & Reporting
  • Troubleshooting & Issue Resolution
  • Reimaging of units running on Windows bases operating system
  • Entry level training received for Thin clients
  • Provide expert-level technical guidance across a range of units, such as Laptops, Desktops, Workstation, RPOS units and Thin Clients
  • Delivered technical advisory services to Clients such as Manchester United, BMW, etc, providing them with high-level support on professional notebooks and Workstations

Customer Service Advisor

CONCENTRIX DAKSH SERVICES INDIA PVT Ltd.
Bangalore
08.2021 - 02.2023
  • Company Overview: Client: OnePlus
  • IT technical solutions
  • Technical Advisor
  • Remote Technical Troubleshooting
  • operating system reinstallation
  • Repair scheduling assistance
  • Client: OnePlus

Education

M.Sc. - Microbiology

Kristu Jayant College (Autonomous)
Bangalore, Karnataka
05.2021

B.Sc. - Microbiology,Biochemistry,Genetics

Kristu Jayant College (Autonomous)
Bangalore, Karnataka
06.2019

2nd PUC -

Cathedral Composite PU College
Bangalore
05.2016

ICSE 10th Std. -

St. John’s High School
Bangalore
05.2014

Skills

  • Technical documentation
  • Troubleshooting techniques
  • Remote technical support
  • Operating system installation
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Communication skills
  • Customer support
  • Multitasking
  • Active listening
  • Excellent communication
  • Adaptability

Disclaimer

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief. I assure you, if I am given a chance, I will execute my work to the fullest satisfaction of my superiors and to my working environment.

Hobbies and Interests

  • Reading Books
  • Music
  • Cooking
  • Art

Achievements

Q4 TOP PERFORMER 2024 (HP INC.) 

Creative Adaptation- Reaching out through digital classrooms, St. Thomas College of Teacher Education in collaboration with UGC-HRDC, University of Kerala,

 Applications of Molecular Markers In Plant Systematics, V.O. Chidambaram College, Water conservation in post pandemic world,Kristu Jayanti College, 

Your eyes and COVID-19, Mount Carmel College,

 Virtual Quiz On Traditional Medicines And COVID-19, J.J. College of Arts and Science, 

Good Clinical Practice, NIIDA Clinical Trials Network

Languages

English
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
kannada
Beginner
A1

Timeline

Technical Advisor

Hewlett Packard (Hp): ETEAMS (Vendor)
02.2023 - Current

Customer Service Advisor

CONCENTRIX DAKSH SERVICES INDIA PVT Ltd.
08.2021 - 02.2023

M.Sc. - Microbiology

Kristu Jayant College (Autonomous)

B.Sc. - Microbiology,Biochemistry,Genetics

Kristu Jayant College (Autonomous)

2nd PUC -

Cathedral Composite PU College

ICSE 10th Std. -

St. John’s High School

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JOSHUVA CLAMART. A