Joshwa Franclin
Student
Chennai,TN
Summary
Dynamic Front Office Assistant with a proven track record at Pebbles Serviced Apartment, enhancing customer satisfaction through effective problem-solving and time management. Skilled in billing and invoicing, I improved transaction accuracy and streamlined processes, fostering a welcoming environment that elevated client experiences.
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
years of post-secondary education
Work History
Front Office Assistant
Pebbles Serviced Apartment
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Education
Bachelor of Science - Computer Applications Development
Dr. MGR Educational Research & Institute University
Chennai, India 07.2023 - 05.2026
Skills
Reception duties
Certification
Vs code java programming
Timeline
AI and life employability skills
08-2025
Vs code java programming
11-2024
Front Office Assistant
Pebbles Serviced Apartment
09.2023 - Current
Bachelor of Science - Computer Applications Development
Dr. MGR Educational Research & Institute University
07.2023 - 05.2026