Hi, I’m
Joshwin K R
Doha
Summary
Professional beauty consultant with two years of experience in skincare, fragrance, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
7
years of professional experience
2
Languages
3
years of post-secondary education
Work History
Gold Apple Beauty Store
Beauty Advisor
02.2024 - Current
Job overview
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Calicut Notebook Restaurant
Outlet Centre Cashier
01.2023 - 05.2023
Job overview
- Process customer payments using cash, credit cards, and debit cards.
- Issue receipts to customers.
- Answer customer questions and resolve any issues.
- Promote the outlet's products and services.
- Maintain a clean and organized checkout area.
- Count and secure cash and other valuables.
- Reconcile daily sales report
Accor
Front Desk Agent
05.2022 - 01.2023
Job overview
- Greet and welcome guests.
- Process check-in and check-out procedures.
- Provide guests with information about the hotel, its facilities, and the local area.
- Answer questions and resolve guest issues.
- Manage booking and reservation
- Manage the front desk area and ensure that it is clean and organized.
- Maintain security by monitoring access to the hotel and issuing guest keys
Don Bosco Tech
Vocational Trainer in Hospitality and Catering
07.2021 - 04.2022
Job overview
- Conduct training needs assessments to identify the skills and knowledge gaps of hospitality employees.
- Develop training programs that are aligned with the needs of the hospitality industry and the specific needs of the organization.
- Design and deliver training sessions that are engaging and effective.
- Develop and maintain training materials, such as manuals, handouts, and PowerPoint presentations.
- Arranging training and internship
PGS Vedanta Business Hotel
Front Desk Receptionist
12.2019 - 06.2021
Job overview
- Greet and welcome guests.
- Process check-in and check-out procedures.
- Provide guests with information about the hotel, its facilities, and the local area.
- Answer questions and resolve guest issues.
- Manage the front desk area and ensure that it is clean and organized.
Nihara Resort and Spa
Front Desk Receptionist
01.2019 - 12.2019
Job overview
- Greeting and welcoming guests.
- Answering phone calls and taking messages.
- Providing information about the hotel and its facilities.
- Assisting with check-in and check-out procedures.
- Managing the front desk area and ensuring that it is clean and organized
Education
Al Ameen CollegeErnakulam, India
Bachelors of Public Administration
06.2023 - Current
University Overview
Website https://www.alameencollege.org/
Frankfinn Institute of Air-Hostess TrainingErnakulam, India
Diploma in Aviation and Hospitality Management
08.2019
University Overview
Website https://frankfinnkochi.in/
Don Bosco TechErnakulam, India
Diploma in Customer Relation Management
12.2018
University Overview
Website http://vaduthala.dbiti.in/
San Juvan BhavanErnakulam, India
Higher Secondary
05.2017
St. Francis HSSAlappuzha, India
High School
Skills
Customer service
Cosmetics and facial care services
Product demonstrations
Skin analysis
Upselling strategies
Inventory control
Team collaboration
Cross-selling techniques
Attention to detail
Time management
Flexibility and adaptability
Phone Numbers
(+91) 9072481918, (+974) 50778414
Personal Information
- Date of Birth: 30/09/1998
- Gender: Male
- Nationality: Indian
- Work Permit: Qatari
- Visa Status: Qatari
Timeline
Beauty Advisor
Gold Apple Beauty Store
02.2024 - Current
Al Ameen College
Bachelors of Public Administration
06.2023 - Current
Outlet Centre Cashier
Calicut Notebook Restaurant
01.2023 - 05.2023
Front Desk Agent
Accor
05.2022 - 01.2023
Vocational Trainer in Hospitality and Catering
Don Bosco Tech
07.2021 - 04.2022
Front Desk Receptionist
PGS Vedanta Business Hotel
12.2019 - 06.2021
Front Desk Receptionist
Nihara Resort and Spa
01.2019 - 12.2019
Frankfinn Institute of Air-Hostess Training
Diploma in Aviation and Hospitality Management
Don Bosco Tech
Diploma in Customer Relation Management
San Juvan Bhavan
Higher Secondary
St. Francis HSS
High School