Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Josias Edward

Josias Edward

Sr. Director Enterprise Accounts

Summary

Seasoned Account Director with 12+ years of Industry Experience and Ready to Elevate Your Enterprise Growth Strategy". Expertise in Managing Large Business Portfolios across Online Gaming ( Myteam11, warrior11, daddytech, Games daddy.com etc), E-commerce (snapdeal,limeroad,Bata etc.) Travel MMT, EMT, Goibibo, and E-pharma ( TATA1mg, Healthkart, Muscel blaze etc) Specialized in Email and Marketing Automation, Nudges, and Consulting within the Dynamic Industries

Overview

17
17
years of professional experience

Work History

Sr. Director

Netcore Cloud Private Limited
4 2017 - Current
  • Revenue Growth :
  • Annual Recurring Revenue (ARR) Increase: Measure the growth in ARR within my portfolio over specific time periods (Monthly, quarterly, annually).
  • Upsell and Cross-sell Opportunities: Track the number and value of upsell and cross-sell deals closed within the portfolio.
  • Renewal Rate: Monitor the percentage of customers within the portfolio that renew their contracts upon expiration.
  • Strategic Relationship Building:
  • Executive Engagement: Measure the frequency and quality of interactions with key decision-makers at customer organizations.
  • Strategic Account Plans: Develop and execute detailed account plans that outline growth strategies, objectives, and action items for each key account.
  • Portfolio Management:
  • Portfolio Growth: Monitor the overall growth and diversification of your portfolio in terms of industry, geography, and company size.
  • Churn Rate: Track the percentage of customers that leave your portfolio due to dissatisfaction, budget constraints, or other factors.
  • Pipeline Development:
  • Sales Pipeline Value: Keep track of the value of potential deals in your pipeline and their progression through different stages.
  • New Business Acquisition: Measure the number of new accounts added to your portfolio within a given period.
  • Customer Engagement:
  • Touchpoint Frequency: Monitor the frequency and quality of interactions with customers to ensure consistent engagement and support.
  • Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and innovation.
  • Product Adoption and Utilization:
  • Feature Adoption Rate: Measure how quickly customers adopt and use new features and capabilities of the product.
  • Usage Metrics: Analyze product usage data to identify patterns and opportunities for enhancing customer value.
  • Cross-functional Collaboration:
  • Collaboration with Internal Teams: Assess the effectiveness of collaboration with sales, marketing, product, and support teams to ensure alignment and customer success.
  • Financial Performance:
  • Profitability: Monitor the profitability of accounts in your portfolio, factoring in costs associated with servicing and supporting them.
  • Personal Development:
  • Continuous Learning: Demonstrate ongoing professional development by attending relevant workshops, webinars, and industry events.

Sr. Business Development Exe. ( International )

Merino Services Ltd
10.2015 - 11.2016
  • Malaysia & ASEAN Region
  • Product Line : Positioning Infor ERP, BI, EAM Solutions in ASEAN Region
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit ASEAN Market
  • Established relationships with key decision-makers within customer's organization to promote growth and retention
  • Mentored local personnel on best practices and protocols to maximize productivity.

Manager Inside Sales

Icon Resources & Technologies Pvt. Ltd
11.2012 - 08.2015
  • Product Line : Positioning QlikView BI Solution in Singapore, Malaysia and India region.
  • Managing a team of 7 Members.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
  • Worked closely with other departments to promote products and marketing campaigns.

Sales Associate

Arvato India, Nokia, Solution
03.2010 - 05.2011

Senior Research Analyst

Prognosys E Services Private Limited
10.2007 - 03.2010
  • Product Line : Lead Generation for 3i infotech, SAP, Cisco etc
  • Responsibilities
  • Building a strong business relationship with Existing client and get newbusiness through cross/up selling
  • Reputation building in Net New accounts & acquiring them
  • Managing Customer Satisfaction at highest level & engaging with CXO's of variousorganizations
  • Compiling and analyzing in the data (Primary / Secondary Research)

Education

A++ grade certification course -

ICA Institute of computeraccountant

B.A - Economics

University of Periyar

Skills

    BI, Martech & CDP Solutions

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Accomplishments

  • AI/ML Solutions Positioning & Strategic Business Management
  • Address Flat No: B-111 Jai Hind Apartments, Sadh
  • Nagar - II, Palam Colony, Delhi, 110045

Additional Information

  • Achievements: , Presented Business Success stories of Clients. Awarded for best performance, teamwork and Quality. Awarded for Star performer and bright star awards. Awarded for Creative innovation Award.

Timeline

Sr. Business Development Exe. ( International )

Merino Services Ltd
10.2015 - 11.2016

Manager Inside Sales

Icon Resources & Technologies Pvt. Ltd
11.2012 - 08.2015

Sales Associate

Arvato India, Nokia, Solution
03.2010 - 05.2011

Senior Research Analyst

Prognosys E Services Private Limited
10.2007 - 03.2010

Sr. Director

Netcore Cloud Private Limited
4 2017 - Current

A++ grade certification course -

ICA Institute of computeraccountant

B.A - Economics

University of Periyar

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Josias EdwardSr. Director Enterprise Accounts