Josie Belter
Batesville
Summary
Results-driven professional with a versatile background in financial services, education, and child care. Known for fostering effective communication and collaboration in diverse environments while maintaining flexibility in fast-paced settings. Proven ability to build positive relationships with colleagues, clients, and families. Actively seeking roles that align with strengths in teamwork and relationship management to continue making a meaningful impact while achieving work-life balance.
Overview
9
9
years of professional experience
Work History
Operations Associate - Client Services
Prime Financial
Batesville
04.2022 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated contact information in the company's address book database system.
- Maintained detailed records of correspondence activities.
- Responded to customer inquiries via email or telephone in a timely manner.
- Utilized various software and tools to streamline processes and optimize performance.
Instructional Aide
Batesville School Corporation
Batesville
11.2018 - 04.2022
- Conducted small group instruction sessions as needed.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Supported the use of technology to enhance instruction.
- Provided one-on-one tutoring or mentoring for struggling students.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided classroom support throughout planned instruction and individual lessons.
- Proctored examinations and monitored for cheating.
- Attended staff meetings and professional development workshops.
- Provided guidance to students on their academic tasks.
- Supervised recess periods or lunchroom activities.
- Administered standardized tests according to established guidelines.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
- Participated in professional development opportunities related to special education topics.
- Implemented methods to address behavior obstacles.
YMCA - Lead Preschool Teacher
Southeastern Indiana YMCA
Batesville
08.2017 - 11.2018
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Organized and led activities to promote physical, mental and social development.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Taught children foundational skills in colors, shapes and letters.
- Collaborated with other teachers to plan special events such as field trips or holiday parties.
- Engaged with children on individual basis to build positive, trusting relationships.
- Promoted good behaviors by using positive reinforcement methods with children.
- Updated daily bulletin board with children's artwork and accomplishments.
Summer Camp Volunteer
Southeastern Indiana YMCA
Batesville
06.2016 - 06.2017
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Showed professionalism in working with campers and willingness to learn on job.
Education
High School Diploma -
Batesville High School
Batesville, IN05-2016
Some College (No Degree) - Education
Indiana State University
Terre Haute, INSome College (No Degree) - Education
IUPUI
Indianapolis, INSkills
- Operational procedure development
- Data entry
- Customer service
- Workflow management
- File organization
- Team collaboration
- Microsoft Office
- Call handling
- Technology integration
- Salesforce software
- Redtail CRM
- Google Docs
- Scheduling
- Verbal and written communication
- Correspondence Handling
- Calendar management
- Workflow coordination
- Clerical Tasks
- Operational efficiency
- Microsoft Excel
- Effective communication
- Multitasking
Timeline
Operations Associate - Client Services
Prime Financial
04.2022 - Current
Instructional Aide
Batesville School Corporation
11.2018 - 04.2022
YMCA - Lead Preschool Teacher
Southeastern Indiana YMCA
08.2017 - 11.2018
Summer Camp Volunteer
Southeastern Indiana YMCA
06.2016 - 06.2017
High School Diploma -
Batesville High School
Some College (No Degree) - Education
Indiana State University
Some College (No Degree) - Education
IUPUI
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