Josie Graves
Anderson
Summary
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Patient Access- Radiology
Community Hospital
03.2026 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Collaborated with medical staff to ensure accurate insurance verification and eligibility checks.
- Streamlined patient check-in processes, enhancing overall efficiency and reducing wait times.
- Trained new employees on patient access protocols and system navigation for operational consistency.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Patient Access- Radiation Oncology
Community Hospital
05.2025 - Current
- First point of contact for patients, demonstrating empathy and professionalism while ensuring smooth registration.
- Verified insurance, obtained authorizations and maintained highly accurate medical records in compliance with HIPPA.
- Collaborates with nurses, doctors, and therapists to coordinate patient flow and support timely appointments.
- Gained exposure to hospital operations and patient interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Patient Access Radiology
Community Anderson
04.2024 - 04.2025
- First point of contact for patients, demonstrating empathy and professionalism while ensuring smooth registration.
- Verified insurance, obtained authorizations and maintained highly accurate medical records in compliance with HIPPA.
- Collaborates with nurses, doctors, and therapists to coordinate patient flow and support timely appointments.
- Gained exposure to hospital operations and patient interactions sparking interest in medical imaging as a career.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
Secretary
Grace in Motion
09.2019 - 03.2023
- Managed front desk operations including answering phones, scheduling appointments and greeting members.
- Processed payments, managed billing issues and assisted with reporting.
- Assisted management with marking including social media updates, event promotion, and member engagement.
Education
Currently Enrolled For Bachelors Degree - Healthcare Administration
Western Governors University
Salt Lake City, UT08-2029
Prerequisites -
Ivy Tech Community College
Muncie06-2025
Academic Honors -
Pendleton Heights Highschool
Pendleton08-2023
Skills
- Team Collaboration
- Problem Solving in Fast Paced Environments
- Communication and Empathy with Diverse Populations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Organizational skills
- Excellent communication
- Calm under pressure
- Problem resolution
- Team leadership
- Caring and empathetic
- Punctual and hardworking
- First aid
- Hospitality service expertise
Timeline
Patient Access- Radiology
Community Hospital
03.2026 - Current
Patient Access- Radiation Oncology
Community Hospital
05.2025 - Current
Patient Access Radiology
Community Anderson
04.2024 - 04.2025
Secretary
Grace in Motion
09.2019 - 03.2023
Currently Enrolled For Bachelors Degree - Healthcare Administration
Western Governors University
Prerequisites -
Ivy Tech Community College
Academic Honors -
Pendleton Heights Highschool
Volunteer & Community Involvement
Volunteered at Community Hospital’s Fall Family Festival and dedicated numerous additional hours assisting at Community Hospital’s Spring Festival, helping with event activities and creating a positive experience for attendees. Additionally, completed community service hours at Alternatives, supporting programs and services that benefit local individuals and families. Throughout high school, I also volunteered at local animal shelters and food pantries, contributing to community outreach efforts while developing strong teamwork, communication, customer service, and interpersonal skills through service to diverse populations.