Joslan D'Souza
Dubai,United Arab Emirates
Summary
Offering strong communication and teamwork skills combined with a proactive approach to problem-solving. Knowledgeable about maintaining high standards of cleanliness and customer service. Ready to use and develop organizational, interpersonal, and time management skills in a role that best suits the interest of the organization and myself.
Overview
2025
2025
years of professional experience
Work History
Chauffeur
Grand Hyatt Bambolim
Bambolim, India
- Ensured punctuality by maintaining vehicle in top condition and adhering to schedules.
- Submitted required documentation upon journey completion.
- Communicated effectively to coordinate pick-ups and drop-offs.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Operated taxi service to take passengers around.
- Assisted passengers with luggage to improve service quality.
Housekeeping Attendant
Hotel Goan Heritage
Goa, India
- Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Removed used towels and bedding and replaced them with new and reset spaces to professional standards.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
Steward/Waiter
Claw BBQ
Dubai, United Arab Emirates
06.2023 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Totalled bills for customers and accept payment via cheque, currency, and card payments.
- Liaised with kitchen staff for prompt order delivery to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained excellent level of service in busy and demanding restaurant environment.
Freelancer
Self
Goa, India
- Conducted first-line plumbing diagnostics.
- Assembled and installed complex mechanical services equipment. (Decathlon Equipment)
- Diagnosed and repaired problems with household appliances connected to the plumbing system.
- Completed new installations, repairs, and maintenance work on interior and exterior piping systems.
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
Education
Diploma in ITI - Plumbing
Shri Bhumika Technical Institute
GoaConcluded studies till 8th Grade - Primary School
Our Lady of Rosary School
Mandrem, GoaSkills
- Time-management
- Extensive hospitality background
- Customer service-oriented
- Food and beverage specialist
- Precise order taking
- Dining room management
- Quality Assurance
- Cleaning inventory management
- Room preparation
- Housekeeping
- Vehicle inspection
- Map reading
- People transport
- Punctuality and reliability
- Multi-Language proficiency
Languages
English
Hindi
Konkani
Affiliations
- Fishing
- Football
- Long Drives
- Volleyball
- Swimming
Timeline
Steward/Waiter
Claw BBQ
06.2023 - Current
Chauffeur
Grand Hyatt Bambolim
Housekeeping Attendant
Hotel Goan Heritage
Freelancer
Self
Diploma in ITI - Plumbing
Shri Bhumika Technical Institute
Concluded studies till 8th Grade - Primary School
Our Lady of Rosary School
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