Joslynn Lee
Gary
Summary
Dynamic Service Coordinator Lead at MedSpeed with a proven track record in enhancing logistics and communication for medical transportation. Skilled in team leadership and problem-solving, I developed training materials that improved operational compliance and customer satisfaction. Adept at managing high volumes of client requests while optimizing workflow efficiency.
Overview
16
16
years of professional experience
Work History
Service Coordinator Lead
MedSpeed
12.2015 - 09.2025
- Coordinated logistics and scheduling for medical transportation services.
- Streamlined communication between healthcare providers and drivers to enhance service delivery.
- Developed training materials for new staff to ensure compliance with operational procedures.
- Monitored service performance metrics to identify areas for process improvement.
- Led cross-functional meetings to align team objectives with organizational goals and initiatives.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Facilitated resolution of service-related issues, improving customer satisfaction rates.
- Implemented standard operating procedures to optimize workflow efficiency across teams.
Medical Assistant
Oak Park Medical Center
02.2010 - 03.2017
- Administered patient care, including vital signs monitoring and medication administration.
- Coordinated appointment scheduling and managed medical records for optimal patient flow.
- Assisted physicians with examinations, procedures, and diagnostic tests to enhance clinical efficiency.
- Educated patients on treatment plans, medications, and preventive health measures to improve compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Child Development
Malcolm X Community College
Chicago 08-2015
Business
Vincennes University
Vincennes, Indiana, IN08-2011
Medical Assistant
Everest College
Downtown Chicago06-2010
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Ongoing client support
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Attention to detail
- Excellent communication
- Teamwork and collaboration
- Teamwork
- Problem-solving abilities
- Employee training
Timeline
Service Coordinator Lead
MedSpeed
12.2015 - 09.2025
Medical Assistant
Oak Park Medical Center
02.2010 - 03.2017
Child Development
Malcolm X Community College
Business
Vincennes University
Medical Assistant
Everest College