Summary
Overview
Work history
Education
Skills
Hobbies
Languages
Contact No
Timeline
Generic

Josna Sumitha Dsouza

Mangalore,India

Summary

My objective is to become an essential member of the core management team of a reputed Organization, to find challenging and creative position that enables me to use my knowledge.

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Operation supervisor

LCR Trading LLC
Sharjah , UNITED ARAB EMIRATES
03.2023 - Current
  • Maximised staff performance, leading operational meetings to discuss projects and implementation.
  • Provided technical assistance to eliminate errors in order management, resulting in 100% higher customer satisfaction.
  • Managed 20+ operational queries per day with 100% client satisfaction.
  • Developed mentorship and rewards programmes, increasing staff retention by 100%.
  • Introduced new onboarding and training procedures that helped increase productivity.
  • Collected regular customer and employee feedback, interpreting findings to enable corrective action.
  • Reduced operations costs and headcounts to significantly increase department profitability.
  • Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.

Receptionist/ Principal Secretary

DELHI PRIVATE SCHOOL
AJMAN, UNITED ARAB EMIRATES
06.2017 - 06.2019
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.
  • Reduced waiting times through effective time and resource management.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Scheduled meetings and client appointments.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Maintained reception area stock of important forms and brochures.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Assisted visitors with completing and submitting paperwork.
  • Detailed accurate meeting minutes, promptly collating and distributing to managers and directors.
  • Screened and directed incoming phone calls and distributed correspondence effectively.


Customer Service Executive/ Clerk

FIRST FLIGHT COURIER MIDDLE EAST LLC
01.2015 - 01.2016
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Resolved complaints with proactive problem-solving and analysis.
  • Offered detailed product and service advice based on customer needs.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Reduced customer wait times by adhering to call target timeframes.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Biomedical Assist/Clerk (Service Engineer)

FR.MULLER MEDICAL COLLEGE HOSPITAL
MANGLORE
01.2013 - 01.2015
  • Performed equipment troubleshooting, resolving malfunctions with 100% success.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Enabled continuity of test performance by conducting daily checks on equipment's and promptly restocking required batteries and other spare parts,
  • Ensured high standards of quality by maintaining up-to-date knowledge on technical instrumentation and analytical techniques in Biomedical equipment's.
  • Completed 50+ job cards daily for range of repairs including replace battery and other spare part replacement.
  • Coordinated parts ordering, ensuring completion of repairs to estimated deadlines.
  • Trained 2 new staff in repair procedures and best practices to improve turnaround times.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Recorded equipment data and service reports etc.
  • Diagnosed malfunctioning equipment and ordered parts to repair or replace non-working ones.

Education

Pre University College - Science PCMC

St. Sebastian College Mangalore
India
06.2007 - 07.2009

High School Diploma - Electronics and Communication Engineering

P.A Polytechnic
India
06.2009 - 06.2012

Skills

  • Positive attitude
  • Like to face the challenges
  • Hard working and smart working
  • Good communication skills
  • Can manage multiple tasks at a time
  • Good grasping power
  • Team working skill
  • Leadership potential skills
  • Problem solving skill
  • Management skills

Hobbies

  • Reading
  • Writing
  • Crafts
  • Listening to music


Languages

English
Advanced
Hindi
Intermediate

Contact No

+971529140040

+917619101774

Timeline

Operation supervisor

LCR Trading LLC
03.2023 - Current

Receptionist/ Principal Secretary

DELHI PRIVATE SCHOOL
06.2017 - 06.2019

Customer Service Executive/ Clerk

FIRST FLIGHT COURIER MIDDLE EAST LLC
01.2015 - 01.2016

Biomedical Assist/Clerk (Service Engineer)

FR.MULLER MEDICAL COLLEGE HOSPITAL
01.2013 - 01.2015

High School Diploma - Electronics and Communication Engineering

P.A Polytechnic
06.2009 - 06.2012

Pre University College - Science PCMC

St. Sebastian College Mangalore
06.2007 - 07.2009

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Josna Sumitha Dsouza