Josna Dsouza
Mangalore
Summary
Results-driven Senior Business Executive with over 5 years of experience in business development, client relations, and strategic negotiations. Proven success in driving revenue growth, optimizing recovery strategies, and building long-term partnerships. Recognized for strong leadership, cross-functional collaboration, and mentoring capabilities. Seeking to leverage analytical and people management skills to contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Executive -
Relintex LLP
11.2022 - Current
- Promoted for consistently surpassing performance benchmarks.
- Lead high-value client debt negotiations, securing favorable settlements reducing obligations by up to 30%.
- Enhanced recovery rates by 20% through strategic negotiation and relationship management.
- Trained and mentored junior executives to strengthen client communication and negotiation effectiveness.
- Collaborated across departments ensuring efficient project execution and client satisfaction.
Business Executive-
Unicourt
01.2022 - 10.2022
- Conducted client negotiations, finalizing key contracts and agreements.
- Strengthened client engagement and retention through relationship management.
- Supported business development initiatives to expand revenue streams.
- Coordinated with internal teams for operational alignment and delivery excellence.
Process Executive -
Cognizant Technology Solutions
Mangalore
03.2021 - 10.2021
- Worked as a process Executive, ensuring strict adherence to client SLAs and quality standards
- Handled end-to-end process operations including data verification, validation, and reporting
- Processed and reviewed mortgage-related data with high accuracy and attention to detail
- Consistently met productivity, quality, and performance benchmarks
Manager-
Fabcia Private Limited
10.2019 - 02.2021
- Supervised and developed a team of 5-8 employees to achieve sales and service goals.
- Led marketing events, prospect outreach, and networking initiatives generating new business.
- Recruited, trained, and evaluated staff, improving team productivity and morale.
- Implemented performance review frameworks enhancing accountability and growth.
Education
Master of Commerce -
Mangalore University
Bachelor of Commerce -
St. Aloysius College
Skills
- Debt settlement and negotiation
- Decision making and problem solving mindset
- Multitasking and time management
- Documentation and record maintenance
- Payment plan structuring
- Account analysis, payoff calculation and validation
- Business Development
- Client Relations
- SAP Business One
- Tally (GST)
- MS Office
Certification
- SAP Business One
- Tally with GST
Achievements Extracurricular Activities
- Editor, Parzal (Annual Magazine), Konkani Sangha, St. Aloysius College (2017-18).
- Organized youth programs with Indian Catholic Youth Movement (ICYM).
- Represented college in multiple cultural fests and competitions.
- Participated in 'X National Youth Convention' as a management team member.
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Business Executive -
Relintex LLP
11.2022 - Current
Business Executive-
Unicourt
01.2022 - 10.2022
Process Executive -
Cognizant Technology Solutions
03.2021 - 10.2021
Manager-
Fabcia Private Limited
10.2019 - 02.2021
Master of Commerce -
Mangalore University
Bachelor of Commerce -
St. Aloysius College