JOSNA JOSE
WAYANAD,KERALA
Summary
Proven track record in enhancing client relationships and streamlining office operations, demonstrated at Fortune Hospitality Services. Skilled in document management and possessing exceptional interpersonal abilities, I excel in multitasking and organization, significantly improving team efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Office Administration
Fortune Hospitality Services
Wayanad
03.2024 - Current
- Prepared invoices for payment processing according to established deadlines.
- Performed basic bookkeeping duties including invoice processing, coding expenses into accounts payable system, reconciling vendor statements.
- Monitored office services mailbox for business support needs and requests.
- Performed accounting or financial analysis.
- Developed and implemented office policies and procedures.
- Provided customer service support in resolving issues encountered by clients or customers.
- Organized physical files in accordance with company standards.
- Coordinated support to facilitate general office operations.
- Answered phone calls and responded to emails promptly.
- Assisted organizational efforts by filing, entering data and answering phones.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Office Assistant
Tikachi Spices
Wayanad
04.2022 - 02.2024
- Managed inventory of office supplies and placed orders when needed.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
- Completed and mailed contracts, invoices or checks.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered phone calls and directed them to appropriate personnel.
- Inventoried and ordered materials, supplies and services.
Office Administrator
St.Marys Higher Secondary School
Khaga, Uttar Pradesh
03.2015 - 02.2019
- Created and managed budgets for travel, training, and team-building activities.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Coordinated onsite training events with outside vendors and online webinars.
- Created memos, letters and other documents, fostering internal and external communication.
Passenger Service Assistant
Chhatrapati Shivaji Maharaj International Airport
Mumbai
06.2014 - 02.2015
- Coordinated ground transportation services for arriving and departing passengers as requested.
- Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
- Helped maintain order during boarding process by directing unruly passengers away from gate areas when necessary.
- Collected baggage charges and accepted baggage for check-in.
- Operated computerized system to handle ticketing and check-ins.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Greeted passengers and provided assistance with check-in procedures.
- Greeted passengers and provided boarding instructions.
Education
BBA - Business Administration
St.Pius X College
Rajapuram03-2013
Skills
- Meeting preparation
- Professional phone etiquette
- File organization
- Document management
- Basic accounting
- Research and analysis
- Multitasking and organization
- Client relationships
- Interpersonal and social skills
Certification
- AHM(Airport HAndling Mnagement(2013-2014 IESP Cochin)
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Personal Details
- DOB- 28/03/1993
- Address: Varakukalayil (H)
Ambalavayal Post
Wayanad- 67359
Timeline
Sales & Office Administration
Fortune Hospitality Services
03.2024 - Current
Office Assistant
Tikachi Spices
04.2022 - 02.2024
Office Administrator
St.Marys Higher Secondary School
03.2015 - 02.2019
Passenger Service Assistant
Chhatrapati Shivaji Maharaj International Airport
06.2014 - 02.2015
BBA - Business Administration
St.Pius X College