Jotan Fernandes
Quality River Catering
Goa
3
Languages
8
years of professional experience
Hospitality professional with 7+ years of bar experience in Cruise ships and 5 Star hotels. Known for high standards of beverage service, guest satisfaction, and bar operations. Adaptable team player experienced in fast-paced, multicultural environments.
Work History
Bar Waiter
6 Months- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Managed beverage orders efficiently, ensuring timely delivery to enhance guest satisfaction.
- Developed standard operating procedures for service delivery, improving team efficiency and consistency.
Assistant Bartender
9 Months- Assisted bartenders in creating and serving drinks to improve guest enjoyment.
- Supported maintenance of bar area cleanliness to comply with health and safety standards.
- Helped monitor guest satisfaction levels, addressing concerns quickly to maintain high-quality service.
Bar Boy
3 Years 2 Months- Maintained cleanliness and order of bar area to support compliance with health standards.
- Restocked glassware, wiped tables, and organized supplies to assist during busy trading periods throughout shifts.
- Refined multitasking skills in high-pressure scenarios during peak hours to facilitate smooth operations.
Bartender
3 Months- Created unique cocktails with quality ingredients to boost guest enjoyment and enhance resort image.
- Assisted in managing bar inventory to maintain proper stock levels and reduce waste through streamlined ordering.
- Supported junior bartenders in learning mixology skills and delivering excellent customer service.
Assistant Bartender
1 Year- Acquired knowledge of cocktail recipes and beverage options to assist in enhancing customer service.
- Observed guest satisfaction levels and addressed concerns quickly to support high-quality service.
- Streamlined drink preparation processes to minimize wait times during busy hours.
Education
Bachelor in Commerce
Higher Secondary School Certificate
Secondary School Certificate
Skills
Boosted customer satisfaction by effectively sharing expertise in liquor
beer
and wine.
Achieved operational enhancements through strategic multitasking methods
Monitored and maintained beverage quality
directly contributing to customer satisfaction.
Excelled in providing outstanding hospitality and accommodation services.
Other Qualifications
Professional Diploma in Bartending - 2018
From Flair Mania Bartending Academy, Panjim, Goa
Languages
English
C2
Bilingual or Proficient
Italian
A2
Elementary
German
A1
Beginner
Personal Information
- Date of Birth: 02 June 1996
- Nationality: Indian
Indian Passport Details
Passport No.: AA293120
Date of Issue: 05/06/2025
Date of Expiry: 04/06/2035
Place of Issue: Panaji Goa
Indian CDC Details
- CDC NO.: MUM374387
- CDC ISSUE DATE 05/04/2019
- CDC EXPIRY DATE 04/04/2029
STCW COURSES
Personal Survival Techniques
Personal Safety & Social Responsibility
Elementary First Aid
Fire Prevention & Fire Fighting
Security Training for Seafarers with Designated Security Duties
Passenger Ship Familiarization
PSSR Amendment 2026
Timeline
Bar Waiter
Quality River Catering
03.2026 - CurrentRead More
Assistant Bartender
Costa Cruises
10.2023 - 07.2024Read More
Bar Boy
Costa Cruises
08.2020 - 10.2023Read More
Bartender
Carvela Beach Resort, Goa
07.2019 - 10.2019Read More
Assistant Bartender
Carvela Beach Resort, Goa
07.2018 - 07.2019Read More
Goa University
Bachelor in Commerce
Read More
Goa Board
Higher Secondary School Certificate
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Goa Board
Secondary School Certificate
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