Jothin P Joseph
Banking Sector
Uttam Nager
Summary
Energetic Operations Executive is adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Executive highly effective at turning corporate mandates into actionable policies that optimize operations. A resourceful, forward-thinking leader is talented at keeping the bank at the forefront of the market. Believe in cultivating management team from within. Experienced Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operations Executive
SBI Cards and Payment Services Private Limited
Gurgaon
01.2023 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- End-to-end coordination with the bank and team to solve the problem.
- Categorization and validation is the main part of my daily work.
- Categorizing the company to which cat they belong according to their last year's net worth and net profit and categorizing the designation according to their work profile and salary.
- Validating the details of application no. with the document they gave us and submitting it to the bank so we can process the application to the next team.
- Maintaining day-to-day activities in Excel and publishing them to senior management of the previous day's work, and also checking whether there is any application in ageing.
Quality Checker
Policy Bazaar.com
Gurgaon
12.2020 - 12.2022
- Member of a Customer Relationship Team in,
- Currently working as an underwriter- maintaining the quality and confidentiality of the documents and links shared by the customers
- Serving as the end role for the policy issuance in the four-wheeler department
- Escalation and Endorsement Management
- Handled customers regarding their queries for the documents and process involved for policy issuance.
Customer Service Associate
IGT Solutions PVT ltd
Gurgaon
10.2019 - 10.2020
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Resolved concerns with products or services to help with retention and drive sales.
Customer Retention Agent
Teleperformance
Gurgaon
04.2019 - 09.2019
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed product demonstrations and presentations for customers. Utilized knowledge of customer experience to create specialized plans for customer retention.
- Developed product demonstrations and presentations for customers. Reviewed successes and failures to learn from previous mistakes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
BBA - Business Management
08.2016 - 05.2019
12th -
04.2015 - 03.2016
GPA: 72
10th -
GPA: 5, 0 Accomplishments Achieved 1st prize in language and expression club in Hindi competition. Achieved 1st Prize in Commerce Exhibition (B.St) competition. Passed IRDA Exam
Skills
Teamwork and Collaboration
Additional Information
- Father's Name : P.C Joseph
- D.O.B : 22nd Jan1998
- Marital Status : Unmarried
- Nationality: Indian
Timeline
Operations Executive - SBI Cards and Payment Services Private Limited
01.2023 - Current
Quality Checker - Policy Bazaar.com
12.2020 - 12.2022
Customer Service Associate - IGT Solutions PVT ltd
10.2019 - 10.2020
Customer Retention Agent - Teleperformance
04.2019 - 09.2019
CPJ College of Higher Studies & School of Law - BBA, Business Management
08.2016 - 05.2019
Ramakrishna Senior Secondary School - 12th,
04.2015 - 03.2016
Ramakrishna Senior Secondary School - 10th,
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