Jothy Prakash
Chennai
Summary
Highly skilled Infrastructure Engineer with proven experience in designing, deploying, and maintaining IT infrastructure. Strengths include problem-solving abilities, proficiency in cloud computing, and knowledge of network security protocols. Notable contributions involve streamlining processes to enhance system performance and reliability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer Lead
Bank of America
Chennai
07.2023 - Current
- Facilitated the transition of operations from contractors, establishing a dedicated team in Chennai.
- Leading daily operations as an Infrastructure Engineer, ensuring seamless functionality and reliability.
- Facilitated daily collaboration with onsite leads and internal teams to identify and address operational gaps.
- Identified and resolved potential areas of improvement with respect to processes and people, enhancing overall efficiency.
- Implemented process changes that saved approximately 4,500 hours (2.5 FTE) in 2024.
- Saved approximately 500 hours in 2025 by implementing macros to streamline team's daily operations.
- Working closely to improve the overall turnaround time of requests and reduce the aging of tickets by implementing various process improvements.
Infrastructure Engineer
JP Morgan chase and Co
Bengaluru
01.2022 - 07.2023
- Provided escalation support for L2 team on production issues, ensuring prompt resolution.
- Handled escalated incidents involving Checkpoint firewalls and Bluecoat proxies.
- Conducted packet captures with ARX and analyzed traffic using Wireshark tools.
- Resolved F5 load balancer problems in collaboration with application teams.
- Diagnosed routing issues within network infrastructure.
- Managed nexus 3K and 5K switches to maintain optimal performance.
Associate Consultant
HCL Technologies
Chennai
06.2019 - 12.2021
- Designed low-level designs for complex data center environments and gathered customer requirements.
- Deployed devices within scheduled windows to meet project timelines.
- Redesigned existing infrastructure while developing completely new architectures for projects.
- Implemented deployment solutions using Checkpoint, Palo Alto, Nexus switches, Bluecoat proxies, and CAS devices.
- Utilized extensive experience in managing Checkpoint MDS and VSX environments.
- Regularly patched and hardened firewalls as part of ongoing maintenance activities.
Senior Administrator
Wipro Technologies
Chennai
06.2018 - 05.2019
- Managed three accounts in banking, retail, and pharmaceuticals, ensuring robust security infrastructure.
- Executed design and implementation changes tailored to customer environments.
- Remediated vulnerabilities within production environments to enhance system security.
- Upgraded devices based on specific customer requirements and needs.
- Transitioned management server and gateways on Check Point from R77.30 to R80.10 for improved performance.
Specialist
Cognizant Technology Solutions
10.2015 - 06.2018
- Facilitated communication between clients and project delivery heads, ensuring timely project completion.
- Collaborated with internal design teams to enhance network architecture and implementation.
- Prepared Bill of Materials for active and passive network components, obtaining cost approvals from project delivery heads.
- Executed implementation plans post-material delivery, ensuring adherence to timelines.
- Conducted discussions with customers to address ambiguities and resolve gaps during implementation.
- Led a team in implementing recurring infrastructure designs, tracking progress to project closure.
- Configured access, distribution, and core switches on Cisco for comprehensive network implementation.
- Deployed firewalls and configured Site-to-Site tunnels over Internet and MPLS for clients.
Specialist
HCL technologies
Chennai
10.2013 - 10.2015
- Implemented Cisco ASA firewall in production environment to enhance security posture.
- Managed Palo Alto firewalls, ensuring optimal performance and reliability.
- Configured and troubleshot virtual private networks (VPNs), access lists, and NAT policies.
- Secured network devices by disabling unnecessary services and enforcing access restrictions.
- Configured TACACS+ for command authentication using AAA principles in Cisco ACS.
- Generated internet usage reports for branches, facilitating informed decision-making.
- Developed architecture diagrams and maintained documentation for network infrastructure.
- Handled spam attacks and mail forgery incidents effectively.
Systems Engineer
Iopex technologies
06.2013 - 10.2013
- Managed FireEye for threat detection and incident response.
- Supported customers with installation, configuration, and troubleshooting of FireEye appliances.
- Applied patches and performed upgrades on security content, guest images, and OS images.
- Analyzed network traffic using Wireshark for vulnerability assessment.
- Documented knowledge base on daily issues and troubleshooting procedures for team reference.
Asst Systems Engineer
Cybernet Slash Support
10.2011 - 05.2013
- Conducted vulnerability analysis of web servers using Nessus, and Nmap.
- Collaborated with AWS to troubleshoot server issues and configure security groups.
- Documented site migration issues in GRT ticketing system for tracking purposes.
- Managed security patching process across servers to ensure compliance.
- Coordinated firewall configurations to secure ports and services effectively.
Support Engineer
Cybernet Slash Support
09.2010 - 01.2011
- Delivered on-call support for customers to resolve technical issues promptly.
- Installed and troubleshot routers, ensuring optimal performance.
- Resolved connectivity issues on routers to enhance user experience.
- Configured secure keys and passwords to protect WiFi networks against attacks.
Education
BE - Computer Science
SA Engineering college
05.2010
Diploma - Computer engineering
Murugappa Polytechnic College
05.2007
Skills
- CISM
- Zero Trust Certified Architect (ZTCA)
- Zscaler Internet Access
- Zscaler Private Access
- Fortigate Firewall
- Palo Alto Firewall
- Checkpoint Firewall SASE
- Firewall management
- Intrusion mitigation
- Security Architecture
- Audits
- Optimizations & Design
- AWS
- AWS security
- Bluecoat Proxy
- Cisco ASA
- F5
Certification
- Zero Trust Certified Architect (ZTCA), 02/2023, 12/2026
- Zscaler Internet Access (ZIA) Certified Administrator, 02/2023, 02/2026
- Zscaler Private Access (ZPA) Certified Administrator, 02/2023, 02/2026
Languages
- English, Native or Bilingual Proficiency
- Hindi, Professional Working Proficiency
- Tamil, Native or Bilingual Proficiency
Timeline
Infrastructure Engineer Lead
Bank of America
07.2023 - Current
Infrastructure Engineer
JP Morgan chase and Co
01.2022 - 07.2023
Associate Consultant
HCL Technologies
06.2019 - 12.2021
Senior Administrator
Wipro Technologies
06.2018 - 05.2019
Specialist
Cognizant Technology Solutions
10.2015 - 06.2018
Specialist
HCL technologies
10.2013 - 10.2015
Systems Engineer
Iopex technologies
06.2013 - 10.2013
Asst Systems Engineer
Cybernet Slash Support
10.2011 - 05.2013
Support Engineer
Cybernet Slash Support
09.2010 - 01.2011
BE - Computer Science
SA Engineering college
Diploma - Computer engineering
Murugappa Polytechnic College
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