Summary
Overview
Work history
Skills
Timeline
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Jotleeen Kaur

London,United Kingdom

Summary

I am an ambitious and dedicated hospitality professional eager to learn and expand my expertise. I excel at building strong relationships, establishing trust, and providing outstanding guest experiences. With excellent communication and negotiation skills, I efficiently resolve challenges with both guests and team members. I thrive on new projects, extensive research, and continuous growth, making me a stronger and more confident individual.

Overview

5
5
years of professional experience

Work history

Duty Manager

Danubius Hotel
London, Regents Park
05.2024 - 01.2025
  • Managed Air Canada crew operations, handling 70-80 check-ins/check-outs daily, scheduling, and coordinating with captains.
  • Oversaw all duty manager responsibilities, ensuring smooth hotel operations.
  • Utilized the Opera system for guest management and operational efficiency.
  • Stepped in as Night Manager when required, ensuring seamless overnight operations.
  • Balanced inventory, optimized upselling strategies, and handled third-party reservations.
  • Monitored guest reviews and responded proactively to feedback to enhance guest satisfaction.

Guest relations manager

DoubleTree by Hilton Westend
London, Holborn
10.2022 - 04.2024
  • Hosted and interacted with guests, ensuring exceptional customer service.
  • Managed guest experiences, handled feedback, and resolved complaints.
  • Supervised reservations, check-ins, and check-outs, optimizing front desk operations.
  • Oversaw financial reporting, night audits, and revenue tracking.
  • Implemented upselling strategies to enhance revenue generation.

Duty Manager

The Lalit London
London, Tooley Street
09.2021 - 09.2022
  • Supervised daily hotel operations, ensuring a seamless guest experience.
  • Led and inspired a team to boost revenue and productivity.
  • Maintained stock levels and made critical inventory decisions.
  • Ensured adherence to health, safety, and customer service standards.
  • Trained new employees on procedures and payment systems, monitoring their progress.

Manager

Express Remit Ltd
London, Upton Park
02.2020 - 08.2021
  • Managed financial transactions and currency stock levels.
  • Led a team to enhance customer service and productivity.
  • Ensured compliance with financial and operational regulations.

Skills

  • Strong leadership and team management
  • Five-star customer service
  • Effective communication and negotiation
  • Critical thinking and problem-solving
  • Operational efficiency and financial reporting
  • Inventory management and upselling strategies
  • Proficiency in Opera and other hotel management systems
  • Ability to perform under pressure

Timeline

Duty Manager

Danubius Hotel
05.2024 - 01.2025

Guest relations manager

DoubleTree by Hilton Westend
10.2022 - 04.2024

Duty Manager

The Lalit London
09.2021 - 09.2022

Manager

Express Remit Ltd
02.2020 - 08.2021

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Jotleeen Kaur