Jotty Johny
Kannur
Summary
With over 10 years of experience in the hospitality industry, including 5-star hotels and cruise ships, I offer a dependable and amiable approach to housekeeping. As an enthusiastic management professional, I have achieved success in supervising staff and fostering harmonious teams. I possess expertise in all facets of housekeeping operations and management, enabling me to make valuable contributions to the efficient functioning of any establishment.
Overview
13
13
years of professional experience
Work History
Cabin Steward
AIDA CRUISES
Humburg
02.2024 - Current
- Ensured guest comfort by responding promptly to requests.
- Compleated supervisory training.
- Held team meetings to gain feedback, provide updates, and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures, and best practices.
- Met with management to discuss work plans, and develop enhancements and strategies to achieve operational objectives.
- Conduct daily checks of stations to ensure that the company standards are maintained.
- Make requests for the amenities and cleaning chemicals required for the daily tasks on a regular basis.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Cabin Steward
MSC CRUISES
BRAZIL
12.2022 - 02.2023
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Assisted in the provision of cabin services to guests, ensuring that their needs were met promptly and efficiently.
- Maintained cleanliness in all guest cabins, including vacuuming, dusting, polishing surfaces, changing bed linens and towels.
- Provided a high standard of hospitality service to passengers throughout the voyage.
- Checked cabins for maintenance issues and reported them to the relevant department.
Cabin Steward
AIDA CRUISES
GERMANY
02.2017 - 11.2022
- Maintained the cleanliness of all rooms and sanitized surfaces.
- Made beds, changed linens, brought fresh towels, and removed trash.
- I vacuumed the carpets.
- I cleaned the guest bathrooms and sanitized them.
- Performed all other duties as assigned, including helping in the laundry.
- Ensured guest comfort by responding promptly to requests.
ROOM ATTENDANT
LE ROYAL MERIDIEN BEACH RESORT & SPA
06.2014 - 07.2016
- Company Overview: DUBAI (UNITED ARAB EMIRATES)
- Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms
- Make beds, replenish linens, clean bathrooms, vacuum halls, dust, and mop
- Informed supervisor when supplies were low
- Spot cleaned carpets using industrial carpet cleaner
- Removed finger marks and smudges from vertical surfaces, including doors, frames, and glass partitions
- DUBAI (UNITED ARAB EMIRATES)
HOUSE KEEPING
SHERATON PARK HOTEL AND TOWERS
05.2013 - 01.2014
- Company Overview: CHENNAI (INDIA)
- Cleaning bathrooms, floors and windows
- Sanitizing remotes, door handles and other fixtures
- Ordering and restocking supplies
- Made beds changed linens brought fresh towels and removed trash
- Took care of guest's additional needs
- CHENNAI (INDIA)
External trainee in F&B
Zuri kumarakom Kerala
07.2011 - 11.2011
- Company Overview: Resorts and Spa, INDIA
- Resorts and Spa, INDIA
Education
Bachelor degree - hospitality and hotel administration
IHMCT Kovalam
INDIA03.2013
External trainee -
Hotel Muthoot Plaza
Kerala, INDIA10.2012
Industrial exposure training - F&B
Zuri kumarakom Kerala Resorts and Spa
INDIA11.2011
HIGHER SECONDARY -
GHSS Sreekandapuram
Kannur, INDIA03.2008
Skills
- Expertise in Sanitation Standards and Safety Protocols: Extensive knowledge of cleaning methods, chemical use, and maintaining compliance with health and safety regulations
- Work Ethic: Demonstrated ability to manage large workloads effectively, ensuring tasks are completed efficiently and to high standards
- Interpersonal Skills: Friendly, courteous, and outgoing personality, fostering positive interactions with colleagues and customers
- Dependability: Hardworking, reliable, and trustworthy, with a proven track record of consistency and dedication
- Teamwork and Independence: Capable of working effectively as part of a team or autonomously to meet organizational goals
- Customer Service Excellence: Strong focus on delivering exceptional service and satisfaction
- Knowledge of Cleaning Products and Chemicals: Proficient in selecting and using appropriate products to achieve optimal results
- Leadership and Team Management: Skilled in leading teams, providing guidance, and fostering a productive environment,
- Compleated supervisory training from AIDA cruise
- Stock and Inventory Management: Experience in tracking supplies, managing stock levels, and ensuring availability of necessary materials
- Quality Control and Safety Monitoring: Adept at overseeing work processes to maintain high-quality standards and uphold safety protocols
References
- Prethy Menon, Assistant Executive Housekeeper, Sheraton Park Hotel and Towers Chennai, preethy.menon@itchotels.in, +91-960-012-7726
- Aneesh Rajan, Assistant Executive Housekeeper, aneesh.rajan@starwoodshotels.com Le Royal Meridien Dubai,
Languages
- Hindi
- Spanish
- English
- Malayalam
Industrialexposuretraining
- Zuri Kumarakom Kerala Resorts and Spa, India, 07/01/11, 11/01/11, External trainee in F&B
- Hotel Muthoot Plaza, India, 01/01/12, 10/01/12
Languages
English
Upper Intermediate
B2
Timeline
Cabin Steward
AIDA CRUISES
02.2024 - Current
Cabin Steward
MSC CRUISES
12.2022 - 02.2023
Cabin Steward
AIDA CRUISES
02.2017 - 11.2022
ROOM ATTENDANT
LE ROYAL MERIDIEN BEACH RESORT & SPA
06.2014 - 07.2016
HOUSE KEEPING
SHERATON PARK HOTEL AND TOWERS
05.2013 - 01.2014
External trainee in F&B
Zuri kumarakom Kerala
07.2011 - 11.2011
Bachelor degree - hospitality and hotel administration
IHMCT Kovalam
External trainee -
Hotel Muthoot Plaza
Industrial exposure training - F&B
Zuri kumarakom Kerala Resorts and Spa
HIGHER SECONDARY -
GHSS Sreekandapuram
Similar Profiles
Jeremiah Ian AbayonJeremiah Ian Abayon
Culinary Administration Assistant at Aida Cruises (Aida Cosma)Culinary Administration Assistant at Aida Cruises (Aida Cosma)
Brayan SosaBrayan Sosa
Electrical Technician at AIDA CruisesElectrical Technician at AIDA Cruises
Rhea L. LaruanRhea L. Laruan
Spa Therapist at AIDA CRUISES (Cosma)Spa Therapist at AIDA CRUISES (Cosma)
Prathamesh PingalePrathamesh Pingale
Barkeeper Incharge at Aida CruisesBarkeeper Incharge at Aida Cruises
HADIYA HADIYA null
Fitness Trainer at STORMFIT LADIES GYMFitness Trainer at STORMFIT LADIES GYM