Jouvei Hiinii
Food & Beverage
New Delhi,DL
Summary
Experienced Food and Beverage person bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Have excellent people management skills and a pleasing personality.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
Restaurant A.Wong
10.2022 - 08.2025
- Renounced for its contemporary Chinese cuisine and exceptional service. A.Wong is one of the most celebrated dining establishment in UK. As assistant manager, I played a vital leadership role in supporting daily operations and contributing to the restaurant continued Michelin success.
- Key Contributions:
- Supported the Operational Manager in overseeing front-of-house operations to ensure seamless service aligned with Michelin-star standards.
- Led, trained and motivated a diverse team of service staff, cultivating a culture of excellence, consistency and attentiveness
- Ensured flawless guest experiences by maintaining precision in table service, wine pairings and detailed menu knowledge.
- Worked closely with the Chef Andrew Wong to coordinate timing, special dietary requests and high profile guest visits.
- Played a key role in high-Stakes service periods, maintaining composure and operational precision.
- Implemented service enhancements based on guest feedback and operational reviews, contributing to the restaurants reputation and retention of its second Michelin star.
- Assisted in managing reservations, P.O.N guest relations special events and helping to maximize revenue and guest satisfaction.
Food and Beverage Supervisor
The Oberoi New Delhi
11.2019 - 06.2022
- FOOD AND BEVERAGE SUPERVISOR
- Completed a supervisory Development Program (SDP) for six months driven by OCLD (Oberoi Centre of Learning and Development)
- As a team I led the team of 12 associates and ensured the smooth operations of the restaurant.
- Supervise daily bar operation and restaurant inventories
- Coordinated extensively with restaurant manager and Executive Chef de Cuisine and drove the team towards achieving excellence in performance.
- Conducted extensive trainings for the team members and coordinated with Cirrus 9 team during the bar operation on weekend.
- The restaurant Baoshuan won 'Restaurant of the Year Jury Award 2019' by Travel&Leisure.
Food and Beverage Assistant
The Oberoi New Delhi
02.2018 - 10.2019
- FOOD AND BEVERAGE ASSISTANT.
- During the initial 6 months, I assured proper facilitation and order movements at food pass and gradually move to the restaurant as a server.
- Took care of the Bar making cocktails and dispensing drink.
- As a restaurant server I was part of a LQA audit which secured 98.6% and it was the highest amongst all the speciality restaurant in Oberoi hotels.
- Apart from Beverage Inventory, overall the restaurant inventory management was my KRA assigned to me by the General Restaurant Manager.
- In year one I was rated 'A' 'above target'and name as Unsung Hero of the Month.
- In year two I was rated A+'Exceptional' for my quality of work and guest feedback.
Food and Beverage Associate
The Leela Palace New Delhi
10.2015 - 10.2017
- FOOD AND BEVERAGE ASSOCIATE
- Independently handled two floors with over 75 rooms.
- Took complete charge of inventory management and ordering process for the department.
- Responsible for ensuring the smooth process of checking a guest along with handling his/her food and beverage preference.
- Was rated and commended by numerous guest in social media platforms like trip advisor etc.
- Core responsibilities included inventory management.
- Ensuring the ordering process was timely executed and coordinating with other outlets.
- Was recognized a star of the month amongst all the 290 associates.
Education
SUPERVISORY DEVELOPMENT PROGRAM - HOSPITALITY ADMINISTRATION AND MANAGEMENT
Oberoi Centre Of Learning And Development (OCLD)
New Delhi, IndiaLevel2 Awards - Wines
Hallgarten And Novum Wine , Wine & Spirit Education Trust
London, Westminister05.2023
B.SC HMCT - HOTEL MANAGEMENT
Punjab Technical University
Chandigarh, India08.2015
Skills
Staff supervision
Technical knowledge of drinks
Sanitizing understanding
Excellent work ethic
Teamwork
Detail-oriented
Equipment Maintenance
Inventory management
Awards
Restaurant of The Year Jury Award 2019,
Unsung Hero of the Month,
Pride at the Oberoi group Oct. 2019 to March ,
Timeline
Assistant Restaurant Manager
Restaurant A.Wong
10.2022 - 08.2025
Food and Beverage Supervisor
The Oberoi New Delhi
11.2019 - 06.2022
Food and Beverage Assistant
The Oberoi New Delhi
02.2018 - 10.2019
Food and Beverage Associate
The Leela Palace New Delhi
10.2015 - 10.2017
Level2 Awards - Wines
Hallgarten And Novum Wine , Wine & Spirit Education Trust
B.SC HMCT - HOTEL MANAGEMENT
Punjab Technical University
SUPERVISORY DEVELOPMENT PROGRAM - HOSPITALITY ADMINISTRATION AND MANAGEMENT
Oberoi Centre Of Learning And Development (OCLD)