Jovial Cotta

Hospitality professional excelling in luxury cruise dining, consistently delivering exceptional guest experiences through anticipatory service and exceeding expectations. Proven ability to maintain impeccable standards, adapt to culinary trends, and manage dietary needs while ensuring safety and efficiency. High-performing and recognized for excellence across diverse dining roles.

Managed time effectively to ensure timely task completion.
Addressed employee inquiries regarding leave, disability, and accommodations for global Amazon staff.
Logged case resolutions in shared service management system.
Identified root causes through investigation and provided clear, concise responses.
Built customer trust with empathetic service and detailed call logs.
Collaborated with partner teams to stay updated on process changes and issues.

Drives store revenue, manages finances, and controls inventory. Leads, trains, and motivates staff to achieve sales goals. Ensures regulatory compliance, quality service, and customer satisfaction. Analyzes data, forecasts trends, and optimizes stock. Builds customer relationships to identify needs.

Warmly welcome guests, upholding Cunard's values. Deliver exceptional service by resolving inquiries using the LAST method. Maintain pristine table settings and service standards, as per company guidelines. Stay updated on menus, culinary trends, and dietary requirements. Proactively report maintenance issues. Accurately manage special dietary requests. Prioritize safety and efficiency. Maximize performance and contribute to a high NPS through time management and dietary knowledge.

Welcome guests, embody Cunard's values, and deliver exceptional service using LAST approach. Maintain pristine table settings, stay current on menus, dietary needs, and report maintenance issues. Accurately handle dietary requests, prioritize safety and efficiency, and maximize performance for high NPS.

Experienced hospitality professional with a proven track record in luxury spa resorts. Trained in F&B operations, guest relations, and process improvement. Skilled in outlet management (room service/specialty restaurant), promotional coordination, and team leadership through briefings and debriefings..

• Successfully completed Industrial Release Training in Front Office, food and Beverage Service, Food Production, and House Keeping Departments for 4 months