Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Alternate Number
Languages
Timeline
Generic

Jovin Wilson

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Network Operations Analyst (Lead)

ACCENTURE SOLUTIONS
Bangalore
01.2018 - Current
  • Network infrastructure planning and incident management for a UK-based client.
  • Design and plan wired and wireless service networks for medium to large enterprises, client data centers.
  • Oversee day-to-day team operations and performance, and do regular performance evaluations.
  • Monitor assigned applications or services. · Notify the Service Desk when major incidents occur (P1 and P2 incidents). · Analyze and identify possible problem sources to resolve incidents. · Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor support. · Liaison between the Crisis Manager and the technical team during a major incident where the priority is 1-Critical, and the impact involves a critical business application or core infrastructure service.
    Leveraging technology to issue all communications and providing key stakeholder management, leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls, and providing periodic major incident metrics reports.

Operations Associative

HGS
Bangalore
09.2015 - 04.2017
  • Technical Support
  • Identifying hardware and software solutions.
  • Resolving Incidents.
  • Queue management.

Operations associative

AEGIS LTD
Chennai
01.2015 - 07.2015
  • CRM data processing
  • Back end data management
  • Remote support for client

Operations Associative

HGS
Chennai
11.2013 - 12.2014
  • Ecommerce
  • Sales support.
  • Data troubleshooting.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

GRADUATION IN BATCHELOR OF COMPUTER APPLICATIONS -

MAHATMA GANDHI UNIVERSITY
Kerala, India
01.2012

Skills

  • Network infrastructure
  • Incident management
  • Service monitoring
  • Technical troubleshooting
  • Data center management
  • Performance evaluation
  • Stakeholder management
  • Customer service
  • Team leadership
  • Critical thinking
  • Time management
  • Effective communication
  • Problem solving
  • Configuration management
  • Capacity planning
  • Network protocols
  • Service level agreements
  • IP addressing
  • ITIL processes
  • Network security
  • Software diagnostics
  • Escalation procedures
  • Network design
  • Microsoft Excel proficiency

Certification

HARDWARE MECHANICS 2012

CCNA (CISCO CIRTIFIED NETWORK ASSOCIATE) 2012

MCITP (MICROSOFT IT PROFESSIONAL)2013

Certified from HCL Infosystems Pvt Ltd, Kerala, Kerala, India

Hobbies and Interests

  • Research and study on latest IT & Network infrastructure technologies
  • Playing Puzzles
  • Singing
  • Exploration on Inter Planetary discoveries & Latest space news & technologies

Alternate Number

+919744658611

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2

Timeline

Network Operations Analyst (Lead)

ACCENTURE SOLUTIONS
01.2018 - Current

Operations Associative

HGS
09.2015 - 04.2017

Operations associative

AEGIS LTD
01.2015 - 07.2015

Operations Associative

HGS
11.2013 - 12.2014

GRADUATION IN BATCHELOR OF COMPUTER APPLICATIONS -

MAHATMA GANDHI UNIVERSITY

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Jovin Wilson