Jovita Bernal
1302 S 13th Street Apt. 137
Summary
Dynamic restaurant manager with a proven track record at Portillos Restaurant, excelling in training and mentoring staff to enhance performance and customer satisfaction. Skilled in strategic planning and mechanical troubleshooting, I successfully set a program up for new hires while fostering a culture of teamwork and operational excellence.
Overview
7
7
years of professional experience
Work History
Crew Chief
Portillos Restaurant
Fort Wayne, IN
10.2019 - Current
- Supervised team members during busy shifts, ensuring efficient service and customer satisfaction.
- Trained new crew members on operational procedures and safety protocols to enhance team performance.
- Streamlined food preparation processes to improve speed and quality of service during peak hours.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented training programs that improved staff productivity and decreased onboarding time for new hires.
- Led daily briefings to align staff on goals, roles, and expectations for optimal operational efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering loyalty among patrons.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
Restaurant Manager
Portillos Restaurant
Westfield, IN
08.2023 - 10.2025
- Directed daily restaurant operations, ensuring optimal service quality and staff performance.
- Implemented training programs for new employees, enhancing team efficiency and customer satisfaction.
- Managed inventory control processes, reducing waste and optimizing supply chain management.
- Developed and maintained strong vendor relationships to secure favorable pricing and delivery terms.
- Oversaw budget management, aligning operational costs with revenue goals to enhance profitability.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to maintain service excellence.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Bellmont High School
Decatur, IN06.2017
Skills
- Training and mentoring
- Performance improvements
- Mechanical troubleshooting
- Crew leadership
- Routine Inspections
- Crew supervision
- Staff training
- Schedule coordination
- Quality control guidelines
- Technical problem solving
- Emergency operation plan development
- Safety inspection
- Strategic planning
Timeline
Restaurant Manager
Portillos Restaurant
08.2023 - 10.2025
Crew Chief
Portillos Restaurant
10.2019 - Current
High School Diploma -
Bellmont High School